There were 40 SMS-Magic outages since February 2, 2026 totaling 208h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Start Time :2026-04-29 19:35 UTC We are currently observing delivery issues in US - AT&T Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
This incident has been resolved. Incident Start Time: 2026-04-29 19:35 UTC Incident End Time: 2026-05-01 01:30 UTC
Start Time : Apr 29, 2026 - 11:51 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 29, 13:12 PDT
Start Time : Apr 28, 2026 - 14:13 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 28, 19:58 PDT
Start Time : Apr 28, 17:48 UTC We are currently investigating an issue affecting inbound messages from AT&T, where some messages may not be received. Our team is actively looking into this, and we will provide an update as soon as more information becomes available.
This issue has been resolved. The messages are getting delivered as usual. End Time : Apr 28, 22:17 UTC
We are currently observing a partial disruption impacting incoming message delivery for a subset of UK virtual numbers. Our team has identified delays in receiving inbound messages on a few numbers. This issue is not affecting all traffic and is limited to specific routes. Impact: Delayed or intermittent receipt of incoming messages Limited to a subset of UK numbers Action Taken: Our engineering and carrier teams are actively investigating the issue and working towards a resolution on priority. Next Update: We will share the next update within the next few hours or as soon as we have further clarity. We sincerely apologize for the inconvenience and appreciate your patience.
This incident is now resolved.
Start Time : Apr 20, 2026 - 04:54 PDT There is a carrier-partner incident currently impacting all sender types MMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) MMS via all sender types . The cause of this issue is under investigation at this time.
Monitoring for the issue impacting all sender types MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 20, 06:52 PDT
Start Time : Apr 17, 2026 - 12:16 PDT There is a carrier-partner incident currently impacting 10DLC SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 17, 15:54 PDT
Issue: We are observing slowness in message processing within the Converse Desk, which may lead to delays in sync of delivery and incoming messages. Impact: During this period, customers may experience delays in receiving messages via Converse Desk. Real-time interactions and message updates may be slower than usual. Current Status: Our engineering team is actively investigating the issue and working to restore normal performance. Duration of Degradation: Started At: 14:00 UTC 16th April 2026 Affected Data Center: US
The previously observed slowness in message processing on Converse Desk has been resolved, and the platform is now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]
Start Time : Apr 15, 2026 - 11:42 PDT There is a carrier-partner incident currently impacting all sender types SMS and MMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types (Route 2). The cause of this issue is under investigation at this time.
A fix has been implemented by carrier partner teams for the issue impacting all sender types SMS and MMS services. At this time our carrier partner teams are actively monitoring and will provide additional details in the event of further developments regarding this incident, or will otherwise confirm issue resolution shortly.
Incident resolved Monitoring for the issue impacting SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 15, 15:22 PDT
Start Time : Apr 13, 2026 - 13:29 PDT Customers may experience minor latency impacting outbound (MT) SMS via 10DLC with AT&T. The cause of this issue is under investigation at this time.
Resolved - Monitoring for the issue impacting 10DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 13, 14:50 PDT
Start Time : 8 April, 2026 10:17 AM IST We have received a notification regarding message delivery failure for few customers in India. The issue has been identified and the engineering team at the Provider end is working to implement a fix.
The required fix has been implemented and the issue is now resolved. The messaging functionality is now restored to pre-incident health. Message delivery is now operating normally. End Time : 8 April, 2026 21:00 IST
An issue was identified affecting multiple customers in Europe. Customers were experiencing delay impacting both - inbound (MO) and outbound (MT) messaging traffic. Traffic was accepted but routed with delay. The issue was duly identified and resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20
Start Time : 08:33 PDT There is a SMS Gateway provider incident currently impacting SMS services. Customers may experience latency impacting SMS outgoing(MT) ,incoming(MO) & Delivery Receipts. The cause of this issue is under investigation at this time. We are working with our gateway provider to restore the services and will keep you posted on the progress.
The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : 09:29 PDT
Start Time : Mar 25, 2026 - 09:39 PDT There is a carrier-partner incident currently impacting toll-free MMS services. Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) MMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time.
Monitoring for the issue impacting Aerialink toll-free MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 25, 12:52 PDT
SUMMARY We identified an issue where incorrect monthly usage emails were sent to a majority of payee customers in the USA environment. The February usage report sent on March 7 contained incorrect credit counts due to a system glitch in the report generation process. IMPACT Customers who received the February usage email may have seen incorrect credit usage totals in their report. This issue affected email reports only and did not impact actual billing, account balances, or platform usage data. CURRENT STATUS We are currently regenerating the February usage reports with corrected data. Customers are advised to disregard the previous February usage email received earlier and refer to the corrected report once received.
All reports have been regenerated and sent.
Start Time : Mar 23, 2026 - 00:35 PDT There is a carrier-partner incident currently impacting 10DLC SMS and MMS services for international numbers. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS and MMS via 10DLC . The cause of this issue is under investigation at this time.
The issue continues to be under investigation. We will continue to keep you posted regarding further update on the same.
The issue impacting 10DLC SMS and MMS services for international numbers has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 23, 08:03 PDT
An issue was reported impacting delivery issues in USA on Minor Networks. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts Incident Start Time: 2026-03-17 08:17 UTC Incident End Time: 2026-03-17 09:06 UTC
An issue is been identified regarding URL Shortening not working for multiple customers due to network issue. The cause of this issue is currently under investigation.
We have received a confirmation that the issue is now resolved. The URL Shortening and Tracking functionality is restored to pre-incident health. The issue is resolved at this time. End Time : 19.40 UTC
Start Time : Mar 12, 2026 - 05:50 PDT There is a vendor incident currently impacting SMS services for Isle of Man - Manx Telecom. Customers may experience an intermittent delivery delay at this time. The cause of this issue is currently under investigation.
Monitoring for the issue impacting SMS intermittent delivery delay has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 12, 13:01 PDT
This incident has been resolved.
We are currently investigating a widespread service disruption impacting all operations across platform. Our engineering teams have identified that the issue is related to instability within the underlying infrastructure layer, which is causing intermittent failures across services. As a result, some customers may experience delayed responses, failed actions, or intermittent availability when interacting with the platform. IMPACT - Intermittent service errors across multiple features - Increased response times for some requests - Certain actions may fail or not reflect immediately CURRENT STATUS Our infrastructure and platform teams are actively working to stabilize the Redis layer and mitigate the impact. We are also implementing safeguards to restore normal service behavior as quickly as possible. We will provide the next update within 30 minutes or sooner if significant progress is made. DURATION Start Time: 2PM UTC
The underlying infrastructure is now running stable and all services have been recovered. Customers should experience stable operations. Support team is closely monitoring the infrastructure and system performance.
The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
We are currently experiencing a global issue impacting multiple customers. The delivery status is not getting updated and the messages continue to reflect in the submitted state. The issue is identified and the Engineering team is actively working to resolve it as soon as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the traffic. The issue is now resolved.
Start Time : Mar 06, 2026 - 02:00 PST There is a carrier-partner incident currently impacting short code and 10 DLC SMS services. Customers may experience intermittent Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts impacting inbound (MO) and outbound (MT) SMS via short code / 10 DLC with Verizon Wireless. The cause of this issue is under investigation at this time.
We can observe that performance is restored and will continue to monitor for any further disturbances. Mar 06, 2026 - 07:00 PST
Monitoring for the issue impacting short code and 10 DLC SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Mar 6, 07:59 PST
Issue Summary We are currently investigating an issue affecting message visibility and synchronisation within Converse Desk. For some customers, messages may not appear delayed in conversation threads and may not reflect the latest activity. Our initial investigation indicates there s no issue in sending or receiving messages and it is only an inconsistency between backend message records and the Converse Desk. Impact Customers may experience one or more of the following - Outbound messages appearing as queued on the desk although they have been delivered to the end-users - Delayed inbound messages or inbound messages not appearing in Converse Desk. - Conversation threads not updating in Converse Desk even after messages are successfully processed. Duration Start - 3 Mar, 10PM UTC Current Status Our engineering team is actively working to further investigate and resolve the issue as a priority. Further updates will be share once more information is available
A fix has been implemented and messages are updating as expected in Converse Desk. Our Support team is continuing to monitor.
The issue affecting message synchronization in Converse Desk has been resolved.
Our Carrier partner performed an emergency maintenance impacting SMS services. The maintenance started on March 1, 2026 at 11:00 PM PT and finished on March 2, 2026 by 3:00 AM PT. During the maintenance window, customers experienced intermittent latency impacting outbound (MT) SMS.
Issue: The Integration and Use Case pages on the SMS-Magic and BeConversive portals are intermittently redirecting users to the Home page instead of loading the selected page. Impact: During this period customers may experience intermittent issues while accessing the Integration and Use Case pages and may be unable to add or modify existing integrations. Current Status: Our engineering team is actively investigating the issue. Duration of Degradation: Started At: 7:30 AM UTC
The intermittent redirection issue has been resolved, and all affected pages are now functioning normally. If you continue to notice any discrepancies, please reach out to [email protected]
Pingoru polls SMS-Magic's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required