SMS-Magic Outage History

We are currently observing elevated error rates impacting the delivery of WhatsApp media messages. Customers may experience failures when sending messages containing media attachments. Our team is actively investigating the issue and working with the relevant partners to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available.

Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

We have received an update that Meta is currently experiencing a global service outage, which is impacting WhatsApp messaging services across multiple regions. This is resulting in : Delays in sending or receiving WhatsApp messages Intermittent failures for inbound and outbound messages Delayed delivery status updates and webhook events Please note that this issue originates from Meta's infrastructure and impacts businesses globally. Our team is actively monitoring the situation and remains in close coordination with Meta for updates. We will keep you informed as soon as Meta restores services and normal message processing resumes.

Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom. What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue. We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

We have received a notification from our Provider regarding delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information.

Start Time: Jun 03, 2026 - 10:14 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

Start Time : Jun 03, 2026 - 07:45 PDT There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers. The cause of this issue is under investigation at this time.

Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).

Start Time : Jun 01, 2026 - 13:29 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) SMS via short code (route 1). The cause of this issue is under investigation at this time.

Start Time : May 29, 2026 - 11:59 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) Small U.S. carriers. The cause of this issue is under investigation at this time.

Start Time : May 29, 2026 - 11:19 PDT There is a carrier-partner incident currently impacting all sender types SMS services for Chicago. Customers may experience latency impacting inbound (MO) and outbound (MT) SMS via all sender types . The cause of this issue is under investigation at this time.

Start Time : May 28, 2026 - 10:44 PDT There is a carrier-partner incident currently impacting short code (route 2) SMS services for Canada. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) SMS via short code (route 2) with Fibernetics. The cause of this issue is under investigation at this time.

Start Time : May 28, 2026 - 05:46 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

New incident: Investigating We have observed degradation impacting message delivery to Lycamobile in the United Kingdom. The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

We are continuing to investigate this issue.

We are currently investigating an upstream carrier-partner incident affecting Verizon services. Customers may experience intermittent latency or delivery delays when sending outbound messages to Verizon subscribers. This issue is impacting both Short Code and Long Code routes across both SMS and MMS channels. Our carrier partner is actively working to isolate and resolve the root cause. We are monitoring the situation closely and will provide further updates as new information becomes available.

Start Time : May 22, 17:33 UTC We have received a notification from our Provider regarding MMS degradation towards T-Mobile network. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Start Time : May 21, 2026 - 16:24 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.

Start Time : May 20, 2026 - 12:25 PDT There is a carrier-partner incident currently impacting 10DLC MMS services. Customers may experience intermittent latency impacting MMS via 10DLC . The cause of this issue is under investigation at this time.

Start Time : May 20, 2026 - 12:08 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time.

Start Time : May 20, 2026 - 11:06 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time.

Start Time :May 20, 16:31 UTC We have received a notification regarding SMS delivery degradation towards SFR Network. Our Provider Partner is working with the carriers to resolve the issue and will issue an update as soon as more information becomes available

Start Time : May 18, 2026 - 10:53 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

Start Time : May 14, 2026 - 13:24 PDT There is a carrier-partner incident currently impacting short code (route 1) services. Customers may experience intermittent delivery receipt delays impacting inbound (MO) via short code (route 1). The cause of this issue is under investigation at this time.