SMS-Magic had 116 outages in the last 2 years totaling 292h 36m of downtime — averaging 4.8 incidents per month.
There were 116 SMS-Magic outages since January 19, 2026 totaling 292h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issue: Delays in incoming SMS processing in US Data Center. Impact: Some customers may have experienced delays in receiving incoming SMS. Current Status: The issue has been resolved and services have returned to normal operation. Duration: 3 hours Started At: 2026-08-07, 3:00 PM UTC Resolved At: 026-08-07, 6:00 PM UTC
There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code with Small US Carrier, Verizon and T-Mobile subscribers The cause of this issue is under investigation at this time. Start Time : Aug 07, 2026 - 09:55 PDT
The issue is resolved at this time.
We have received a notification regarding delivery degradation on US Short code routes affecting SMS traffic The issue is currently under investigation and we will post an update as soon as more information becomes available. Start Time : Aug 5, 15:44 UTC
This incident has been resolved. End Time : Aug 5, 18:13 UTC
We have received a notification from our Provider regarding SMS delivery degradation observed towards Lycamobile network. Clients may experience missing and delayed messages and delivery receipts for outbound messages. We will issue an update as soon as more information becomes available. Start Time : Aug 5, 15:24 UTC
A fix has been implemented and we are monitoring the results.
The incident is resolved End Time : Aug 6, 16:35 UTC
There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience intermittent delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free to Bell Canada subscribers. The cause of this issue is under investigation at this time. Start Time : Aug 03, 2026 - 13:35 PDT
Monitoring for the issue impacting toll-free SMS services for Canada has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Aug 3, 18:12 PDT
This incident has been resolved.
There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delay impacting inbound (MO) and outbound (MT) MMS messaging via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 31, 2026 - 06:13 PDT
The issue impacting MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 31, 07:04 PDT
There is a carrier-partner incident currently impacting short code MMS services. Customers may experience intermittent MMS delivery receipt latency via short code (route 1). The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 12:00 PDT
Carrier confirmed that this issue has been resolved, DLR's functionality back to normal for MMS End Time : Jul 29, 13:43 PDT
There is a carrier-partner incident currently impacting all sender types SMS and MMS services for international countries. Customers may experience intermittent message failures impacting inbound (MO) and outbound (MT) SMS and MMS via all sender types for international countries. The cause of this issue is under investigation at this time. Start Time : Jul 29, 2026 - 09:38 PDT
Monitoring for the issue impacting all sender types SMS and MMS services for international countries has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 29, 09:53 PDT
Issue: Message delivery status is not reflecting correctly in converse desk. Impact: During this period, some customers may observe messages remaining in the Queued state on Converse Desk. This is a status synchronization issue only and does not impact the actual delivery of messages to recipients. Current Status: Our engineering team is actively investigating the issue. Temporary Workaround: Message delivery status are being synchronized correctly in SMS History. Customers can verify the latest delivery status from SMS History until the issue on Converse Desk is resolved. Duration of Degradation: Started At: 3:45 PM UTC
The issue has been fixed. Our team is continuing to monitor.
The issue has been resolved and services have returned to normal operation. We will continue monitoring the environment to ensure continued stability.
There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code. The cause of this issue is under investigation at this time. Start Time : Jul 28, 2026 - 09:08 PDT
Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 28, 10:13 PDT
Issue: Intermittent "Cannot connect to SMS Magic" error while attempting to send sms from Salesforce CRM. Impact: Due to an unexpected surge in traffic some customers using Salesforce CRM may have been temporarily unable to send SMS during the affected period. Current Status: The issue has been resolved and services are operating normally. Our engineering team has identified the root cause and the necessary remediation has been implemented to address the issue. Customers who encountered the "Cannot connect to SMS Magic" error during the impacted period are requested to retry sending their messages. Duration of Degradation: Started At: 2026-07-28, 12:21 AM UTC Resolved At: 2026-07-28, 12:29 AM UTC
We have received a notification regarding a carrier-partner incident currently impacting short code SMS services. Customers may experience latency impacting outbound (MT) and inbound (MO) SMS & MMS via short code The cause of this issue is under investigation at this time. Start Time : Jul 24, 2026 - 05:52 PDT
Monitoring for the issue impacting short code SMS and MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 24, 06:49 PDT
We have received a notification regarding SMS delivery receipt delays to network subscribers on multiple small networks in the United States. Message delivery may succeed, but delivery receipts may be delayed Start Time : Jul 16, 13:36 PDT
The incident has been resolved and SMS delivery receipts to affected networks in the United States are operating normally. End Time : Jul 16, 17:22 PDT
We have received a notification from one of our Provider regarding SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. The cause of this issue is under investigation at this time. Start Time : Jul 16, 20:25 UTC
This incident is now resolved. End Time : Jul 17, 01:11 UTC
We have received a notification from our Provider regarding SMS delivery delays and failures to T-Mobile network subscribers in the United States. The issue is currently under investigation. We will provide another as soon as more information becomes available. Start Time : Jul 16, 11:14 PDT
The incident has been resolved and SMS and MMS delivery to T-Mobile network subscribers in the United States is operating normally. End Time : Jul 16, 15:30 PDT
We have received a notification from one of our Provider regarding SMS delivery delays to AT&T network subscribers in the United States. We will provide more information as it becomes available. Start Time : Jul 15, 2026 - 09:57 PDT
A recovery is observed in the message delivery. and our Provider are monitoring the results.
The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally. End Time : Jul 15, 2026 - 14:11 PDT
There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience latency impacting outbound (MT) SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 13, 2026 - 11:44 PDT
Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jul 13, 13:42 PDT
A Vendor partner is performing scheduled maintenance impacting all sender types MMS services. The maintenance has started on Thursday, July 9, 2026 at 6:00 AM PT and will finish on July 9, 2026 by 9:00 AM PT. During the maintenance window, customers may experience delay impacting inbound (MO) and outbound (MT) MMS via all sender types with subscribers.
The maintenance has been completed. Jul 9, 09:00 PDT
There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time. Start Time : Jul 09, 2026 - 02:30 PDT
Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time End Time : Jul 9, 08:01 PDT
We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.
Telstra continues to investigate this issue. Jul 8, 01:34 UTC
This incident has been resolved.
Start Time : Jul 7, 08:09 PDT We have received a notification from one of our Provider regarding customers experiencing SMS delivery failures to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update as soon as more information becomes available.
The team has identified the cause, and is working to resolve the issue.
The incident has been resolved and SMS delivery is operating normally. End Time : Jul 07, 2026 - 14:03 PDT
We are currently tracking a third-party upstream provider incident affecting SMS delivery in France, specifically targeting the Orange network. Impact: Customers sending messages to or receiving messages from the Orange network in France may experience: Delayed mobile-terminated (MT) and mobile-originated (MO) messages Delayed or missing delivery receipts (DLRs) Intermittent message delivery failures Next Steps Our upstream carrier partner is actively working to resolve the issue. We are monitoring the situation closely and will provide updates here as soon as more information becomes available. We apologize for any inconvenience caused to your operations.
This incident has been resolved
Start Time : Jun 29, 17:16 UTC We have been notified about an issue impacting SMS messages to multiple networks. You may experience missing or delayed delivery receipts when sending to multiple networks in the UK. We will issue an update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. End Time : Jun 29, 20:02 UTC
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact [email protected]
This incident has been resolved.
We are currently observing SMS delivery degradation towards the Vodafone network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide an update as soon as more information becomes available. If you have any questions, please contact [email protected].
We are continuing to investigate this issue.
This incident has been resolved.