Smobilpay Outage History
Smobilpay major outage · 1 long-running issue View live status →Pingoru has recorded 52 incidents for Smobilpay: 52 in the last 12 months and 43 in the last 90 days.
Incidents, newest first
Critical October 6, 2026 Performance degradation affecting Orange Services 37m Orange Money
Started Oct 06, 2026, 09:37 AM UTC· resolved Oct 06, 2026, 10:14 AM UTC
- monitoring Oct 06, 2026, 09:37 AM UTC
🎉 SMOBILPAY INFO Dear partners, Orange services have now been restored, and transactions are being processed successfully. Thank you for your patience and continued trust in Smobilpay. Best regards, The Smobilpay Support Team
- resolved Oct 06, 2026, 10:14 AM UTC
This incident has been resolved.
Critical October 4, 2026 Perfoemance Degradation Affectiong CAMTEL Services 2d 16h Camtel Recharge/Top-up
Started Oct 04, 2026, 02:27 PM UTC· resolved Oct 07, 2026, 07:22 AM UTC
- monitoring Oct 04, 2026, 02:27 PM UTC
We are currently experiencing instability with our CAMTEL services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Oct 07, 2026, 07:22 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 28, 2026 Performance Degradation with Orange Money Cash-In Service 18h 16m Orange Money
Started Sep 28, 2026, 07:19 PM UTC· resolved Sep 29, 2026, 01:36 PM UTC
- identified Sep 28, 2026, 07:19 PM UTC
We have identified a major outage with Orange Money Cash-In. This issue has been escalated to the MNO and we are following up closely to ensure a speedy resolution.
- identified Sep 28, 2026, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 01:36 PM UTC
This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Critical September 28, 2026 Performance degradation affecting CAMWATER Services 8d 19h Camwater Bills
Started Sep 28, 2026, 11:35 AM UTC· resolved Oct 07, 2026, 07:22 AM UTC
- monitoring Sep 28, 2026, 11:35 AM UTC
⚠️INFO SMOBILPAY Chers partenaires, les service Camwater connait actuellement une interruption temporaire due à une perturbation technique. Pour plus d'informations ou demande d'assistance, n'hésitez pas à nous contacter via: 📧 [email protected]
- resolved Oct 07, 2026, 07:22 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical September 27, 2026 Orange Money Cash-In – Service Degradation 7h 10m Orange Money
Started Sep 27, 2026, 10:23 AM UTC· resolved Sep 27, 2026, 05:34 PM UTC
- monitoring Sep 27, 2026, 10:23 AM UTC
Orange Money Cash-In services are currently experiencing some degradation, which may result in transaction failures or delays. Our team is actively monitoring the situation and will provide an update once the service is fully restored.
- monitoring Sep 27, 2026, 05:31 PM UTC
The Orange Money Cash-In service has been fully restored and is now operating normally. Transactions are currently being processed successfully. Thank you for your patience and understanding.
- resolved Sep 27, 2026, 05:34 PM UTC
This incident has been resolved.
Critical September 25, 2026 Performance degradation affecting Eneo Services 1d ENEO Bills
Started Sep 25, 2026, 11:44 AM UTC· resolved Sep 26, 2026, 12:11 PM UTC
- monitoring Sep 25, 2026, 11:44 AM UTC
Chers partenaires, Le service Eneo Postpaid et Prepaid connaît actuellement une interruption temporaire. Pour plus d'informations ou demande d'assistance, n'hésitez pas à nous contacter via: [email protected] Cordialement, L'équipe de support Smobilpay
- resolved Sep 26, 2026, 12:11 PM UTC
Eneo bills postpaid is now available. Transactions are being processed normally. Thank you for your patience and understanding.
Notice September 24, 2026 M2U Cash-In / Deposit Service Disruption 27d 18h
Started Sep 24, 2026, 02:23 PM UTC· resolved Oct 22, 2026, 09:03 AM UTC
- monitoring Sep 24, 2026, 02:23 PM UTC
Dear partners, The M2U Cash-In / Deposit is currently experiencing a temporary interruption due to a technical disruption at the service provider level. For more information or to request assistance, please feel free to contact us via: 📧 [email protected] Best regards, The Smobilpay Support Team
- monitoring Oct 20, 2026, 12:40 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance M2U Cash-In Service. We are closely following up on it with the (Service Provider). We'll provide an update as soon as possible.
- resolved Oct 22, 2026, 09:03 AM UTC
This incident has been resolved.
Critical September 22, 2026 INFO ENEO SMOBILPAY 7d ENEO Bills
Started Sep 22, 2026, 01:25 PM UTC· resolved Sep 29, 2026, 01:37 PM UTC
- monitoring Sep 22, 2026, 01:25 PM UTC
Chers partenaires, Le service Eneo Postpaid et Prepaid connaît actuellement une interruption temporaire. Pour plus d'informations ou demande d'assistance, n'hésitez pas à nous contacter via: [email protected] Cordialement, L'équipe de support Smobilpay
- monitoring Sep 23, 2026, 07:35 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 23, 2026, 07:36 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 23, 2026, 03:10 PM UTC
🎉 SMOBILPAY INFO Dear Team, The Eneo Postpaid service has now been restored, and transactions are being processed successfully. Thank you for your patience and continued trust in Smobilpay. Best regards, The Smobilpay Support Team
- monitoring Sep 29, 2026, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 01:37 PM UTC
This incident has been resolved.
Critical September 21, 2026 CANAL+ Service 15m Canal +
Started Sep 21, 2026, 02:43 PM UTC· resolved Sep 21, 2026, 02:58 PM UTC
- monitoring Sep 21, 2026, 02:43 PM UTC
SMOBILPAY INFO Dear partners, The Canal+ service, which was temporarily interrupted due to a technical disruption at the service provider level, has now been restored and is available again. For more information or to request assistance, please feel free to contact us via: [email protected] Best regards, The Smobilpay Support Team
- resolved Sep 21, 2026, 02:58 PM UTC
This incident has been resolved.
Critical September 11, 2026 Performance degradation affecting Orange Money Cash-In / Depot Service. 4h 45m Orange Money
Started Sep 11, 2026, 08:58 AM UTC· resolved Sep 11, 2026, 01:44 PM UTC
- identified Sep 11, 2026, 08:58 AM UTC
We are currently experiencing instability with our Orange Money Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- resolved Sep 11, 2026, 01:44 PM UTC
SMOBILPAY INFO Dear Partner, Orange Money Cash-In / Depot Service has now been restored, and transactions are being processed successfully.
Critical September 9, 2026 Performance degradation affecting MTN MoMo Cash-In / Depot Service. 27d 8h MTN Mobile Money
Started Sep 09, 2026, 11:07 PM UTC· resolved Oct 07, 2026, 07:23 AM UTC
- identified Sep 09, 2026, 11:07 PM UTC
We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- identified Sep 17, 2026, 03:40 PM UTC
We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- resolved Oct 07, 2026, 07:23 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Notice September 6, 2026 Performance Degradation Affecting CAMTEL Recharge/Airtime 2h 4m Camtel Recharge/Top-up
Started Sep 06, 2026, 10:46 AM UTC· resolved Sep 06, 2026, 12:50 PM UTC
- identified Sep 06, 2026, 10:46 AM UTC
We are currently experiencing an outage of services provided by {Service Provider}. This is impacting payments Our technical team has launched an immediate investigation to identify the root cause. We sincerely apologize for the inconvenience and thank you for your patience.
- resolved Sep 06, 2026, 12:50 PM UTC
This incident has been resolved.
Critical September 2, 2026 Performance degradation affecting Orange Money service. 5d 20h Orange Money
Started Sep 02, 2026, 03:11 PM UTC· resolved Sep 08, 2026, 11:49 AM UTC
- identified Sep 02, 2026, 03:11 PM UTC
We are currently experiencing instability with our Orange Money services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Sep 08, 2026, 11:49 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Major August 30, 2026 Performance degradation affecting MTN Cashin service. 2d 20h MTN Mobile Money : Disbursement
Started Aug 30, 2026, 06:30 PM UTC· resolved Sep 02, 2026, 03:12 PM UTC
- monitoring Aug 30, 2026, 06:30 PM UTC
MTN Cash-In services are currently partially unavailable due to a technical issue, and our team is actively working to restore the service completely. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
- resolved Sep 02, 2026, 03:12 PM UTC
This incident has been resolved.
Critical August 30, 2026 Performance degradation on Orange money Disbursement Service 2h 39m Orange Money : Disbursement
Started Aug 30, 2026, 01:15 PM UTC· resolved Aug 30, 2026, 03:54 PM UTC
- monitoring Aug 30, 2026, 01:15 PM UTC
The Orange Money Disbursement service is currently unavailable. The service provider is actively working on restoring the service, and we will keep you updated once it is fully operational. We sincerely apologize for the inconvenience and appreciate your patience.
- resolved Aug 30, 2026, 03:54 PM UTC
The Orange Money Disbursement service has been fully restored and is now operational. Partners can resume their Orange Money disbursement transactions as normal. We appreciate your patience and understanding
Minor August 30, 2026 Performance degradation on Orange money Cashout Services 5h 11m Orange Money : Collections
Started Aug 30, 2026, 10:40 AM UTC· resolved Aug 30, 2026, 03:51 PM UTC
- monitoring Aug 30, 2026, 10:40 AM UTC
Orange Money Cashout services are currently unavailable due to a technical issue, and our team is actively working to restore the service. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
- resolved Aug 30, 2026, 03:51 PM UTC
The Orange Money Cash-Out service has been fully restored and is now operational. Partners can resume their Orange Money Cash-Out transactions as normal. We appreciate your patience and understanding.
Critical August 28, 2026 Performance degradation affecting CAMTEL services. 51m Camtel Recharge/Top-up
Started Aug 28, 2026, 06:51 PM UTC· resolved Aug 28, 2026, 07:43 PM UTC
- identified Aug 28, 2026, 06:51 PM UTC
We are still experiencing instability with our CAMTEL services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- resolved Aug 28, 2026, 07:43 PM UTC
This incident has been resolved. Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Major August 28, 2026 Performance degradation affecting ENEO Prepaid Service. 24m ENEO Bills
Started Aug 28, 2026, 08:34 AM UTC· resolved Aug 28, 2026, 08:59 AM UTC
- identified Aug 28, 2026, 08:34 AM UTC
We are currently experiencing instability with our ENEO Prepaid services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Aug 28, 2026, 08:59 AM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 27, 2026 Performance degradation affecting SMOBILPAY PLATFORM. 1h 5m Third Party Merchant API (S3P), Smobilpay Payment Platform and APIs, Smobilpay for e-commerce Platform, Agent and Merchant Payment Portal
Started Aug 27, 2026, 06:40 PM UTC· resolved Aug 27, 2026, 07:46 PM UTC
- identified Aug 27, 2026, 06:40 PM UTC
We are currently experiencing instability with our SMOBILPAY PLATFORM. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Aug 27, 2026, 07:46 PM UTC
This incident has been resolved. Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Critical August 25, 2026 Performance degradation affecting Orange Money - Disbursement Service. 14m Orange Money : Disbursement
Started Aug 25, 2026, 03:29 PM UTC· resolved Aug 25, 2026, 03:44 PM UTC
- identified Aug 25, 2026, 03:29 PM UTC
We are currently experiencing instability with our Orange Money - Disbursement services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Aug 25, 2026, 03:44 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Major August 19, 2026 Performance degradation affecting ENEO Bills/Postpaid Service. 3h 1m ENEO Bills
Started Aug 19, 2026, 09:47 AM UTC· resolved Aug 19, 2026, 12:48 PM UTC
- identified Aug 19, 2026, 09:47 AM UTC
We are currently experiencing instability with our ENEO Bills/Postpaid Service The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- identified Aug 19, 2026, 12:18 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in ENEO Bills/Postpaid Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
- resolved Aug 19, 2026, 12:48 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 13, 2026 Performance degradation affecting Camwater service. 5h 8m Camwater Bills
Started Aug 13, 2026, 10:08 AM UTC· resolved Aug 13, 2026, 03:17 PM UTC
- identified Aug 13, 2026, 10:08 AM UTC
We are currently experiencing instability with our Camwater services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Aug 13, 2026, 03:17 PM UTC
This incident has been resolved.
Minor August 12, 2026 Performance Degradation affecting Smobilpay Platform 19h 11m Smobilpay Payment Platform and APIs, Agent and Merchant Payment Portal
Started Aug 12, 2026, 02:51 PM UTC· resolved Aug 13, 2026, 10:03 AM UTC
- monitoring Aug 12, 2026, 02:51 PM UTC
We are currently experiencing a bit instability of our Smobilpay Platform. This is not impacting payments Our technical team has launched an immediate investigation to identify the root cause. We sincerely apologize for the inconvenience and thank you for your patience.
- resolved Aug 13, 2026, 10:03 AM UTC
This incident has been resolved.
Critical August 11, 2026 Performance degradation affecting Canaplus service. 1h 33m Canal +
Started Aug 11, 2026, 02:55 PM UTC· resolved Aug 11, 2026, 04:29 PM UTC
- identified Aug 11, 2026, 02:55 PM UTC
We are currently experiencing instability with our Canaplus services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- resolved Aug 11, 2026, 04:29 PM UTC
The incident has been resolved. We apologise for the inconvenience.
Critical August 11, 2026 CanalPlus Service Disruption 5h 19m Canal +
Started Aug 11, 2026, 07:29 AM UTC· resolved Aug 11, 2026, 12:49 PM UTC
- investigating Aug 11, 2026, 07:29 AM UTC
CanalPlus services are currently unavailable due to a technical issue on the service provider's side. Their technical team is actively working to resolve the issue. We will provide an update once the service is restored.
- investigating Aug 11, 2026, 07:30 AM UTC
We are continuing to investigate this issue.
- resolved Aug 11, 2026, 12:49 PM UTC
The incident has been resolved. We apologise for the inconvenience.