Smobilpay incident

Performance degradation affecting ENEO Bills/Postpaid Service.

Resolved after 3 hours 1 minute, affecting ENEO Bills, on August 19, 2026.

identified Aug 19, 2026, 12:18 PM UTC

This is a quick update to inform you that we are still experiencing degraded performance in ENEO Bills/Postpaid Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

Started
Aug 19, 2026, 09:47 AM UTC
Resolved
Aug 19, 2026, 12:48 PM UTC
Duration
3h 1m
Detected by Pingoru
Aug 19, 2026, 09:47 AM UTC

Affected components

ENEO Bills

Update timeline

  1. identified Aug 19, 2026, 09:47 AM UTC

    We are currently experiencing instability with our ENEO Bills/Postpaid Service The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

  2. identified Aug 19, 2026, 12:18 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in ENEO Bills/Postpaid Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

  3. resolved Aug 19, 2026, 12:48 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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