Smobilpay incident
Performance degradation affecting ENEO Bills/Postpaid Service.
Resolved after 3 hours 1 minute, affecting ENEO Bills, on August 19, 2026.
This is a quick update to inform you that we are still experiencing degraded performance in ENEO Bills/Postpaid Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Aug 19, 2026, 09:47 AM UTC
We are currently experiencing instability with our ENEO Bills/Postpaid Service The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- identified Aug 19, 2026, 12:18 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in ENEO Bills/Postpaid Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
- resolved Aug 19, 2026, 12:48 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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