Smobilpay incident

Performance degradation affecting MTN MoMo Cash-In / Depot Service.

Resolved after 27 days 8 hours, affecting MTN Mobile Money, on September 9, 2026.

identified Sep 17, 2026, 03:40 PM UTC

We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

Started
Sep 09, 2026, 11:07 PM UTC
Resolved
Oct 07, 2026, 07:23 AM UTC
Duration
27d 8h
Detected by Pingoru
Sep 09, 2026, 11:07 PM UTC

Affected components

MTN Mobile Money

Update timeline

  1. identified Sep 09, 2026, 11:07 PM UTC

    We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

  2. identified Sep 17, 2026, 03:40 PM UTC

    We are currently experiencing instability with our MTN MoMo Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

  3. resolved Oct 07, 2026, 07:23 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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