Smobilpay incident

Performance degradation affecting Orange Money Cash-In / Depot Service.

Resolved after 4 hours 45 minutes, affecting Orange Money, on September 11, 2026.

resolved Sep 11, 2026, 01:44 PM UTC

SMOBILPAY INFO Dear Partner, Orange Money Cash-In / Depot Service has now been restored, and transactions are being processed successfully.

Started
Sep 11, 2026, 08:58 AM UTC
Resolved
Sep 11, 2026, 01:44 PM UTC
Duration
4h 45m
Detected by Pingoru
Sep 11, 2026, 08:58 AM UTC

Affected components

Orange Money

Update timeline

  1. identified Sep 11, 2026, 08:58 AM UTC

    We are currently experiencing instability with our Orange Money Cash-In / Depot Service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

  2. resolved Sep 11, 2026, 01:44 PM UTC

    SMOBILPAY INFO Dear Partner, Orange Money Cash-In / Depot Service has now been restored, and transactions are being processed successfully.

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