Smobilpay incident

Performance degradation on Orange money Cashout Services

Resolved after 5 hours 11 minutes, affecting Orange Money : Collections, on August 30, 2026.

resolved Aug 30, 2026, 03:51 PM UTC

The Orange Money Cash-Out service has been fully restored and is now operational. Partners can resume their Orange Money Cash-Out transactions as normal. We appreciate your patience and understanding.

Started
Aug 30, 2026, 10:40 AM UTC
Resolved
Aug 30, 2026, 03:51 PM UTC
Duration
5h 11m
Detected by Pingoru
Aug 30, 2026, 10:40 AM UTC

Affected components

Orange Money : Collections

Update timeline

  1. monitoring Aug 30, 2026, 10:40 AM UTC

    Orange Money Cashout services are currently unavailable due to a technical issue, and our team is actively working to restore the service. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

  2. resolved Aug 30, 2026, 03:51 PM UTC

    The Orange Money Cash-Out service has been fully restored and is now operational. Partners can resume their Orange Money Cash-Out transactions as normal. We appreciate your patience and understanding.

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