Smobilpay incident
Performance Degradation with Orange Money Cash-In Service
Resolved after 18 hours 16 minutes, affecting Orange Money, on September 28, 2026.
This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Affected components
Update timeline
- identified Sep 28, 2026, 07:19 PM UTC
We have identified a major outage with Orange Money Cash-In. This issue has been escalated to the MNO and we are following up closely to ensure a speedy resolution.
- identified Sep 28, 2026, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 01:36 PM UTC
This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
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