SmartTech Outage History

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SmartTech had 16 outages in the last 2 years totaling 507h 18m of downtime — averaging 0.7 incidents per month.

There were 16 SmartTech outages since October 1, 2025 totaling 507h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smarttech.com

Minor September 15, 2026

Slowness loading lessons in My Library

Detected by Pingoru
Sep 15, 2026, 02:33 PM UTC
Resolved
Sep 15, 2026, 03:14 PM UTC
Duration
41m
Affected: Creating and editing lessonsDelivering lessonsLesson PreviewsLink sharing
Timeline · 3 updates
  1. identified Sep 15, 2026, 02:33 PM UTC

    The issue has been identified and the infrastructure is scaling to resolve the problem.

  2. monitoring Sep 15, 2026, 02:46 PM UTC

    The API requests are working now as expected, we remain monitoring to ensure that the system continues behaving as normal

  3. resolved Sep 15, 2026, 03:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026

Firebase shard connectivity issue

Detected by Pingoru
Sep 04, 2026, 03:51 PM UTC
Resolved
Sep 05, 2026, 01:59 AM UTC
Duration
10h 8m
Affected: Creating and editing lessonsDelivering lessonsStudents joining live lessons
Timeline · 2 updates
  1. monitoring Sep 04, 2026, 03:51 PM UTC

    we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.

  2. resolved Sep 05, 2026, 01:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 7, 2026

Lumio credit card purchases are failing to process correctly.

Detected by Pingoru
Aug 07, 2026, 04:28 AM UTC
Resolved
Aug 10, 2026, 03:03 PM UTC
Duration
3d 10h
Affected: Purchasing Lumio subscription via credit card
Timeline · 4 updates
  1. identified Aug 07, 2026, 04:28 AM UTC

    We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.

  2. monitoring Aug 07, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 07, 2026, 07:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 10, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 4, 2026

Video search is unavailable in SMART iQ and Notebook

Detected by Pingoru
Aug 04, 2026, 04:16 PM UTC
Resolved
Aug 04, 2026, 05:48 PM UTC
Duration
1h 32m
Affected: Access to Lumio and collaborative featuresVideo web search
Timeline · 3 updates
  1. investigating Aug 04, 2026, 04:16 PM UTC

    We are currently investigating an issue where search services are not available in Notebook or iQ

  2. identified Aug 04, 2026, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 04, 2026, 05:48 PM UTC

    This incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption.

Read the full incident report →

Major May 11, 2026

Lumio and Canvas Integration Issue - Failure to Link to Canvas Resources

Detected by Pingoru
May 11, 2026, 04:04 PM UTC
Resolved
May 12, 2026, 01:51 AM UTC
Duration
9h 46m
Affected: LTI Integration
Timeline · 5 updates
  1. investigating May 11, 2026, 04:04 PM UTC

    We are currently investigating an issue where linking to Canvas resources from Lumio is failing.

  2. investigating May 11, 2026, 04:45 PM UTC

    Users cannot embed lessons into Canvas assignments. It is still possible to open Lumio from the Canvas app and interact with existing assignments.

  3. identified May 11, 2026, 07:09 PM UTC

    We have identified an issue with Lumio - Canvas integration and are working on a fix.

  4. identified May 11, 2026, 10:00 PM UTC

    We are continuing to work towards resolution of the issue and expect to provide an update within approximately 4 hours.

  5. resolved May 12, 2026, 01:51 AM UTC

    Canvas integration has been restored. We thank you for your patience while we resolve this issue.

Read the full incident report →

Critical May 9, 2026

Users are unable to log into Lumio

Detected by Pingoru
May 09, 2026, 08:14 PM UTC
Resolved
May 09, 2026, 10:06 PM UTC
Duration
1h 52m
Affected: Sign In
Timeline · 3 updates
  1. investigating May 09, 2026, 08:14 PM UTC

    We are currently investigating an issue where users are not able to log into Lumio, and will see a spinner instead.

  2. investigating May 09, 2026, 10:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 09, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

Lumio Outage - Middle East

Detected by Pingoru
Apr 01, 2026, 04:58 PM UTC
Resolved
Apr 02, 2026, 01:04 PM UTC
Duration
20h 5m
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 3 updates
  1. investigating Apr 01, 2026, 04:58 PM UTC

    Lumio is currently unavailable due to AWS regional outage in Middle East area. We are currently investigating the issue.

  2. investigating Apr 01, 2026, 11:12 PM UTC

    A fix has been deployed and we are continuing to monitor the results.

  3. resolved Apr 02, 2026, 01:04 PM UTC

    The issue has been resolved. Thank you for your patience.

Read the full incident report →

Notice March 24, 2026

Lumio intermittent error

Detected by Pingoru
Mar 24, 2026, 08:06 PM UTC
Resolved
Apr 08, 2026, 09:00 PM UTC
Duration
15d
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 14 updates

Read the full incident report →

Minor February 10, 2026

Smart Mirror Degradation

Detected by Pingoru
Feb 10, 2026, 02:49 PM UTC
Resolved
Feb 10, 2026, 04:32 PM UTC
Duration
1h 42m
Affected: SMART Mirror
Timeline · 2 updates
  1. investigating Feb 10, 2026, 02:49 PM UTC

    We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

  2. resolved Feb 10, 2026, 04:32 PM UTC

    We’re pleased to confirm that normal service has now been fully restored. Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor performance closely to ensure stability. We recognize the disruption this caused and sincerely appreciate your patience and understanding while we worked through the issue.

Read the full incident report →

Minor January 20, 2026

SMART Mirror Service Degradation

Detected by Pingoru
Jan 20, 2026, 04:17 PM UTC
Resolved
Jan 20, 2026, 06:29 PM UTC
Duration
2h 11m
Affected: SMART Mirror
Timeline · 2 updates
  1. investigating Jan 20, 2026, 04:17 PM UTC

    We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

  2. resolved Jan 20, 2026, 06:29 PM UTC

    We’re pleased to confirm that normal service has now been fully restored. Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor performance closely to ensure stability. We recognize the disruption this caused and sincerely appreciate your patience and understanding while we worked through the issue.

Read the full incident report →

Minor November 24, 2025

Standards and strands not working for AI generated quizzes

Detected by Pingoru
Nov 24, 2025, 04:04 PM UTC
Resolved
Nov 24, 2025, 04:47 PM UTC
Duration
42m
Affected: AI Assist
Timeline · 2 updates
  1. investigating Nov 24, 2025, 04:04 PM UTC

    We are currently investigating an issue that is preventing users to select the standards and strands when creating quizzes using the AI assistant. Quizzes can still be generated but without the personalization that the standards and strands would provide. We will update the incident as soon as we have updates

  2. resolved Nov 24, 2025, 04:47 PM UTC

    The incident has been resolved and the service is working as expected. We will continue monitoring the service to ensure that the issue is not reproducing again

Read the full incident report →

Minor November 12, 2025

Lumio AI Assisted Lesson Generation Failing (non-EU regions)

Detected by Pingoru
Nov 12, 2025, 08:29 PM UTC
Resolved
Nov 13, 2025, 02:42 AM UTC
Duration
6h 12m
Affected: AI Assist
Timeline · 3 updates
  1. investigating Nov 12, 2025, 08:29 PM UTC

    We are currently investigating an issue where AI assisted lesson generation is failing with an error message." This does not affect AI assisted quiz generation. We will provide updates as we learn more.

  2. investigating Nov 12, 2025, 11:08 PM UTC

    We are continuing to investigate the AI-assisted lesson generation failure in non-EU regions. While we work with our technology partners on identifying the root cause, we are preparing potential mitigations to resume service as soon as possible.

  3. resolved Nov 13, 2025, 02:42 AM UTC

    The issue with AI-assisted lesson generation has been resolved. Thank you for your patience.

Read the full incident report →

Major October 29, 2025

SMART Mirror outage

Detected by Pingoru
Oct 29, 2025, 04:28 PM UTC
Resolved
Oct 29, 2025, 11:16 PM UTC
Duration
6h 48m
Affected: SMART Mirror
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:28 PM UTC

    We are currently experiencing an issue with some SMART Mirror devices creating 6 digit meeting ID's with sessions reverting back to 10 Digit ID's. We are actively working on the issue and will keep you updated on progress.

  2. investigating Oct 29, 2025, 11:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 29, 2025, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 23, 2025

SMART Mirror Outage

Detected by Pingoru
Oct 23, 2025, 06:09 PM UTC
Resolved
Oct 23, 2025, 07:01 PM UTC
Duration
52m
Affected: SMART Mirror
Timeline · 2 updates
  1. investigating Oct 23, 2025, 06:09 PM UTC

    We are currently experiencing an issue with some SMART Mirror devices. We are investigating the issue and will keep you updated on progress.

  2. resolved Oct 23, 2025, 07:01 PM UTC

    The issue has been resolved. Thank you for your patience. Users may have to start the Mirror app on their panel to restore functionality.

Read the full incident report →

Critical October 16, 2025

Lumio Outage: Login Error

Detected by Pingoru
Oct 16, 2025, 06:00 PM UTC
Resolved
Oct 16, 2025, 06:34 PM UTC
Duration
34m
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 3 updates
  1. investigating Oct 16, 2025, 06:00 PM UTC

    There’s a Lumio disruption. We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We understand how important Lumio is for you. We apologize for any inconvenience this may cause and appreciate your patience. We are currently investigating, and updates will be provided as more information becomes available.

  2. investigating Oct 16, 2025, 06:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 16, 2025, 06:34 PM UTC

    The issue is resolved. Users should be able to use all Lumio features.

Read the full incident report →

Notice October 1, 2025

Lumio Loading Error

Detected by Pingoru
Oct 01, 2025, 07:53 PM UTC
Resolved
Oct 01, 2025, 08:30 PM UTC
Duration
36m
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 2 updates
  1. identified Oct 01, 2025, 07:53 PM UTC

    We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We believe we have identified the cause and are working to resolve it.

  2. resolved Oct 01, 2025, 08:30 PM UTC

    The issue is resolved. Users should be able to use all Lumio features.

Read the full incident report →