SmartTech experienced a notice incident on October 1, 2025 affecting Access to premium features and AI Assist and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign In
Update timeline
- identified Oct 01, 2025, 07:53 PM UTC
We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We believe we have identified the cause and are working to resolve it.
- resolved Oct 01, 2025, 08:30 PM UTC
The issue is resolved. Users should be able to use all Lumio features.