Skyvera Outage History

We are currently monitoring a provider-reported fiber cable damage impacting Kandy US Call Services. The provider has advised that an 864 fiber cable was partially cut and is part of a near fully utilized system. Emergency maintenance is required to complete repairs. Field teams have secured the required materials and are preparing to excavate and replace approximately 3,000 feet of cable. Restoration activities are currently pending completion of the customer impact notification process. Once notifications are completed, the provider has indicated that a waiting period of approximately one hour will be observed before excavation and repair work can begin. At this time, an estimated time of restoration (ETR) is not yet available. We will continue to monitor the situation closely and provide further updates as more information becomes available.

The provider has confirmed that customer notifications for the emergency maintenance was sent and restoration activities have now commenced. Repair operations began at 07:41 hrs UTC with field teams actively engaged onsite in executing the restoration work. We will continue to closely monitor progress and provide timely updates as further information becomes available.

The provider has scheduled an emergency maintenance, which is currently ongoing with a planned end date: 19 May at 20:00 UTC. We will keep monitoring the service status and provide the latest updates when possible.

We have received reports of BGP connectivity issues. We have since identified the cause and confirmed with Equinix SMC that a fiber cut has been identified along Technology Drive, Culpeper, impacting the dark fiber link between DC14 and CU2. This incident is impacting the dark fiber link between DC14 and CU2 and has resulted in a BGP peer outage for affected customers. Technicians are currently onsite performing restoration work. An estimated time to repair (ETR) is not yet available. We will provide another update as soon as more information becomes available.

Following updates from the dark fiber provider, their onsite technicians have begun pulling fiber in preparation for the re‑splicing work. Unfortunately, no estimated time to restore (ETR) has been provided at this time. They will provide another update once the re‑splicing activity has commenced.

We have identified an issue with our PPR service and our infrastructure team is working on this with highest priority.

AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

We are continuing to work on a fix for this issue.

We have received additional reports that the issue is recurring, and we have identified the issue. some of our customers in the APAC and EU may face trouble performing MACD and save orders.

We have identified an issue that is affecting sandbox instances causing orders and baskets to not generate on Salesforce. Our teams are working on this with high priority.

The issue has been identified and a fix is being implemented.