Skyvera incident

[Cloudsense] Unable to perform MACD and save orders in E2E process - EU &APAC region

Major Resolved View vendor source →

Skyvera experienced a major incident on October 7, 2025 affecting CloudSense, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 10:58 AM UTC
Resolved
Oct 07, 2025, 02:41 PM UTC
Duration
3h 43m
Detected by Pingoru
Oct 07, 2025, 10:58 AM UTC

Affected components

CloudSense

Update timeline

  1. investigating Oct 07, 2025, 10:58 AM UTC

    We have identified an issue which prevents perform MACD and save orders in E2E process affecting the EU region. We are investigating the issue.

  2. monitoring Oct 07, 2025, 11:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 07, 2025, 01:12 PM UTC

    We have received additional reports that the issue is recurring, and we have identified the issue. some of our customers in the APAC and EU may face trouble performing MACD and save orders.

  4. resolved Oct 07, 2025, 02:41 PM UTC

    Dear Customers, this has been resolved. Thank you for your patience.