Skyvera incident
Problems with auto-fullfillment returning 404 errors
Skyvera experienced a major incident on November 13, 2025 affecting Order & Subscription Management and Security, lasting 20h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 06:39 PM UTC
We are currently investigating errors with fullfillment returning 404 errors
- monitoring Nov 13, 2025, 08:59 PM UTC
A fix has been implemented to address failures to refresh OAuth2 credentials, and we are monitoring the results
- monitoring Nov 14, 2025, 10:27 AM UTC
We are continuing to monitor the situation and have confirmed that we have not seen the recent errors for the last two hours. Thank you for your continued patience as we work towards a resolution.
- monitoring Nov 14, 2025, 10:30 AM UTC
We are continuing to monitor the situation and have seen no further errors occurring.
- resolved Nov 14, 2025, 03:10 PM UTC
Our investigation has determined that the "(404) Not Found" errors are originating from Google Ad Manager (GAM). This indicates an issue on Google's side and is not related to the CloudSense platform. The incident can be tracked via Google’s official status page: https://ads.google.com/status/publisher/incidents/UjDUDxUnwHJUAZfvRJUL