Skyvera experienced a major incident on April 22, 2026 affecting Call Services NA, lasting 18h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2026, 07:08 AM UTC
We have received reports of BGP connectivity issues. We have since identified the cause and confirmed with Equinix SMC that a fiber cut has been identified along Technology Drive, Culpeper, impacting the dark fiber link between DC14 and CU2. This incident is impacting the dark fiber link between DC14 and CU2 and has resulted in a BGP peer outage for affected customers. Technicians are currently onsite performing restoration work. An estimated time to repair (ETR) is not yet available. We will provide another update as soon as more information becomes available.
- identified Apr 22, 2026, 08:03 AM UTC
Following updates from the dark fiber provider, their onsite technicians have begun pulling fiber in preparation for the re‑splicing work. Unfortunately, no estimated time to restore (ETR) has been provided at this time. They will provide another update once the re‑splicing activity has commenced.
- monitoring Apr 22, 2026, 10:19 AM UTC
The cable cut has been fixed, and we are now monitoring for Stability.
- resolved Apr 23, 2026, 01:48 AM UTC
The fiber cut impacting the dark fiber link between DC14 and CU2 has been fully resolved. Connectivity has been restored, and services are now operating normally.