Skyvera incident

Kandy - UAE Region – WebSocket Connection Failures Affecting Login and Calling

Major Resolved View vendor source →

Skyvera experienced a major incident on April 9, 2026 affecting End User Portal UAE and Call Services UAE and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 11:43 AM UTC
Resolved
Apr 10, 2026, 12:49 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 09, 2026, 11:43 AM UTC

Affected components

End User Portal UAECall Services UAECall Center UAEAuto Attendant UAEInstant Messaging UAEProvisioning Portal UAEVoicemail UAE

Update timeline

  1. investigating Apr 09, 2026, 11:43 AM UTC

    We are currently investigating an issue affecting users in the UAE region, where login and connection attempts may fail across multiple platforms.

  2. investigating Apr 09, 2026, 11:44 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 09, 2026, 12:07 PM UTC

    The issue affecting login and connection attempts in the UAE region for Kandy has been mitigated, and services are now recovering. We are currently monitoring the system to ensure stability and full resolution.

  4. resolved Apr 10, 2026, 12:49 PM UTC

    The issue affecting login and connection attempts in the UAE region for Kandy has been fully resolved. Services have stabilized, and users should now be able to log in and connect normally across impacted platforms.