Skyvera experienced a minor incident on July 3, 2026 affecting Call Services NA, lasting 14d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 01:11 PM UTC
We have received reports of call issues in the US region. We are currently investigating the issue.
- monitoring Jul 03, 2026, 04:26 PM UTC
We have no confirmation that there are any issues on the Kandy side, but we are monitoring the situation.
- monitoring Jul 04, 2026, 05:32 AM UTC
No issues on the Kandy side have been confirmed so far. Monitoring is ongoing, and we will share updates as needed.
- monitoring Jul 04, 2026, 01:17 PM UTC
Kandy services appear to be operating normally at this time. We are continuing to monitor the situation.
- monitoring Jul 05, 2026, 05:02 AM UTC
Kandy services appear to be operating normally at this time. We are continuing to monitor the situation.
- monitoring Jul 05, 2026, 12:56 PM UTC
We have not identified any confirmed issues with Kandy services, but our team is actively monitoring for any developments.
- monitoring Jul 07, 2026, 09:02 AM UTC
Kandy services appear to be operating normally at this time. We are continuing to monitor the situation.
- monitoring Jul 08, 2026, 07:51 AM UTC
No issues on the Kandy side have been confirmed so far. Monitoring is ongoing, and we will share updates as needed.
- monitoring Jul 13, 2026, 03:16 AM UTC
We have no confirmation that there are any issues on the Kandy side. We are continuing to monitor the situation.
- monitoring Jul 14, 2026, 03:06 AM UTC
Kandy services appear to be operating normally at this time. We are continuing to monitor the situation. If you face any issues, then kindly contact Kandy Support with the required information and we will be happy to assist.
- monitoring Jul 17, 2026, 03:04 AM UTC
Kandy services are operating normally at this time. We are continuing to monitor the situation.
- resolved Jul 17, 2026, 07:35 PM UTC
This incident has been resolved.