Skyvera Outage History
Skyvera is up right nowPingoru has recorded 44 incidents for Skyvera: 18 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major April 22, 2025 Price sync service issue 3h 3m Catalog & Pricing Service, CloudSense Sandbox Environment
Started Apr 22, 2025, 09:13 AM UTC· resolved Apr 22, 2025, 12:17 PM UTC
- investigating Apr 22, 2025, 09:13 AM UTC
We are currently investigating an issue where the pricing sync is not working as intended. our infrastructure team is investigating this with top priority.
- resolved Apr 22, 2025, 12:17 PM UTC
This incident has been resolved, we apologize for any inconvenience this may have caused.
Notice March 29, 2025 Duplicate Orchestration Processes 11m CloudSense
Started Mar 29, 2025, 06:49 AM UTC· resolved Mar 29, 2025, 07:01 AM UTC
- monitoring Mar 29, 2025, 06:49 AM UTC
We have noticed duplicate Orchestration processes causing an impact on transactions. The fix has been implemented for the issue, and we are monitoring the results.
- resolved Mar 29, 2025, 07:01 AM UTC
The issue related to duplicate Orchestration processes impacting Orders has been successfully resolved
Notice March 25, 2025 Certain baskets trigger an Internal Server Error when calculating totals (US Prod) 1h 21m Solution Management
Started Mar 25, 2025, 12:22 PM UTC· resolved Mar 25, 2025, 01:44 PM UTC
- investigating Mar 25, 2025, 12:22 PM UTC
We are aware of an issue affecting specific baskets in the US region, where users are receiving a 502 error when attempting to calculate totals. We are currently investigating and will provide further updates as more information becomes available.
- resolved Mar 25, 2025, 01:44 PM UTC
We have applied a fix to the 500 errors, and the issue should no longer occur. Please reach out to Customer Support if you still experience any problems.
Minor March 22, 2025 CloudSense - Investigating 502 Errors When Downloading Catalogues (EU Production and Sandbox) 3d 18h CloudSense, Catalog & Pricing Service, Digital Commerce - Elastic, CloudSense Sandbox Environment
Started Mar 22, 2025, 11:30 AM UTC· resolved Mar 26, 2025, 05:54 AM UTC
- investigating Mar 22, 2025, 11:30 AM UTC
We’re aware that downloading catalogues in the EU Elastic Production and Sandbox Service is currently resulting in 502 errors for some customer organizations. Our engineering team is actively investigating the issue and working on a fix. We’ll share further updates as soon as more information becomes available. Please stay subscribed to our product status page for real‑time notifications: https://skyvera.statuspage.io/
- monitoring Mar 22, 2025, 04:03 PM UTC
We have applied a fix, and the errors are no longer observed. We will continue monitoring the situation; please reach out to support if you experience any related issues.
- resolved Mar 26, 2025, 05:54 AM UTC
This incident was Resolved.
Major March 5, 2025 Issues in Production and Sandbox Environment for EU Region 1h 27m CloudSense
Started Mar 05, 2025, 07:09 AM UTC· resolved Mar 05, 2025, 08:37 AM UTC
- investigating Mar 05, 2025, 07:09 AM UTC
We are currently investigating this issue.
- resolved Mar 05, 2025, 08:37 AM UTC
This incident has been resolved.
Minor March 4, 2025 Orchestration Stuck in Production for Certain Organizations 2h 34m CloudSense
Started Mar 04, 2025, 02:36 AM UTC· resolved Mar 04, 2025, 05:10 AM UTC
- investigating Mar 04, 2025, 02:36 AM UTC
We are currently investigating an issue where Orchestration processes are stuck in production for certain organizations. Our team is looking into the issue with highest priority.
- monitoring Mar 04, 2025, 03:55 AM UTC
The issue, specific to one customer organization, was resolved by increasing the Query Rows Factor for that organization. We continue to monitor for any further issues and will provide updates if needed. Please reach out if you encounter any additional problems.
- resolved Mar 04, 2025, 05:10 AM UTC
This incident has been Resolved.
Minor March 1, 2025 Issue with copy configuration in Sandbox 1h 24m CloudSense Sandbox Environment
Started Mar 01, 2025, 03:58 AM UTC· resolved Mar 01, 2025, 05:23 AM UTC
- investigating Mar 01, 2025, 03:58 AM UTC
Certain organizations are experiencing issues with the copy configuration of add-ons when performing a bulk solution console addition, along with repeated browser crashes. Our infrastructure and development team is investigating the problem.
- investigating Mar 01, 2025, 04:12 AM UTC
We are continuing to investigate this issue.
- resolved Mar 01, 2025, 05:23 AM UTC
The issue was isolated to a single organization; no other organizations were affected.
Major February 28, 2025 Sandbox Configuration Service Issues 1d 19h CloudSense Sandbox Environment
Started Feb 28, 2025, 10:26 AM UTC· resolved Mar 02, 2025, 05:55 AM UTC
- investigating Feb 28, 2025, 10:26 AM UTC
We are investigating an issue with the sandbox configurator service causing errors when saving solutions. Our engineering team is working on a fix. Updates to follow.
- monitoring Feb 28, 2025, 11:30 AM UTC
The issue affecting the sandbox configurator service has been resolved. New and existing solutions are now saving successfully. We are monitoring the system to ensure stability. Thank you for your patience.
- resolved Mar 02, 2025, 05:55 AM UTC
The issue related to sandbox configuration services has been successfully resolved
Notice February 24, 2025 We are experiencing an issue with the pricing API. 2h
Started Feb 24, 2025, 09:42 PM UTC· resolved Feb 24, 2025, 11:43 PM UTC
- investigating Feb 24, 2025, 09:42 PM UTC
We are aware of an issue with the pricing API and are working on a resolution. An update will be provided once we have further information.
- resolved Feb 24, 2025, 11:43 PM UTC
This incident has been resolved.
Minor February 24, 2025 Sandbox - Ecommerce Publication taking Longer for Large Catalogs 5h 38m CloudSense Sandbox Environment
Started Feb 24, 2025, 04:49 AM UTC· resolved Feb 24, 2025, 10:28 AM UTC
- investigating Feb 24, 2025, 04:49 AM UTC
We are aware of an issue where the ECommerce Publication is taking a bit longer. This is observed for large Catalogs. Our team is actively investigating this issue.
- investigating Feb 24, 2025, 05:03 AM UTC
We are continuing to investigate this issue.
- resolved Feb 24, 2025, 10:28 AM UTC
The issue affecting ECommerce Publication delays has been resolved. Thank you for your patience.
Major February 23, 2025 Issue with E-Commerce order submissions on Sandbox from Elastic UI 23h 45m CloudSense Sandbox Environment
Started Feb 23, 2025, 04:35 AM UTC· resolved Feb 24, 2025, 04:21 AM UTC
- investigating Feb 23, 2025, 04:35 AM UTC
We are currently investigating an issue where E-Commerce order submissions are failing from the Elastic UI on sandboxes . Our team is actively working to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Feb 23, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2025, 04:21 AM UTC
It has been confirmed that the issue has now been resolved. Please contact support in case of any issues and we will be happy to assist.
Major February 23, 2025 Elastic UI Not Loading on Sandbox 4h 41m CloudSense Sandbox Environment
Started Feb 23, 2025, 02:50 AM UTC· resolved Feb 23, 2025, 07:32 AM UTC
- investigating Feb 23, 2025, 02:50 AM UTC
We have identified an issue where the Elastic UI fails to load on the new endpoint URL. Our team is actively investigating the root cause and working on a resolution. We will provide updates as soon as more information becomes available.
- monitoring Feb 23, 2025, 03:18 AM UTC
Our Development team has implemented a fix for the issue preventing the Elastic UI from loading on the new endpoint URL. Following the deployment, we have confirmed that the issue is no longer reproducible. Thank you for your patience and understanding. If you continue to experience any issues, please reach out to our support team.
- resolved Feb 23, 2025, 07:32 AM UTC
This Incident is Resolved.
Minor February 10, 2025 Issue affecting pricing Sync 1h 1m Catalog & Pricing Service
Started Feb 10, 2025, 10:29 AM UTC· resolved Feb 10, 2025, 11:31 AM UTC
- investigating Feb 10, 2025, 10:29 AM UTC
We have identified an issue affecting pricing sync in Sandbox and production environments. Our Development is working on issue resolution. For latest updates, we recommend subscribing to our product status page: https://skyvera.statuspage.io/
- resolved Feb 10, 2025, 11:31 AM UTC
Our Development Team has resolved the pricing sync issue in both Sandbox and Production environments. The fix has been verified, and we are no longer able to reproduce the issue.
Major January 13, 2025 [CloudSense] Existing customers cannot install or update the Configurator package on any new/existing Salesforce orgs 1d 14h CloudSense
Started Jan 13, 2025, 02:25 PM UTC· resolved Jan 15, 2025, 04:53 AM UTC
- investigating Jan 13, 2025, 02:25 PM UTC
We are currently investigating the issue with the vendor
- resolved Jan 15, 2025, 04:53 AM UTC
This incident has now been resolved and the install/update of the Configurator package now goes through.
Major December 7, 2024 Issue accessing some installation files 8d 19h Instore
Started Dec 07, 2024, 08:05 AM UTC· resolved Dec 16, 2024, 03:28 AM UTC
- investigating Dec 07, 2024, 08:05 AM UTC
We are aware of an issue accessing installation files, affecting mainly Desktop clients. Touch devices should not be impacted. We are actively working on resolving the issue.
- identified Dec 07, 2024, 08:17 AM UTC
We have identified the issue and are actively working on a fix. The estimated resolution time is 5 hours.
- monitoring Dec 07, 2024, 04:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2024, 03:28 AM UTC
The issue regarding access to the installation files has been resolved.