Skyvera experienced a critical incident on April 23, 2026 affecting Call Services UAE, lasting 23h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Call Services UAE
Update timeline
- investigating Apr 23, 2026, 07:41 PM UTC
Old recordings are not accessible, and new ones are not being recorded in the UAE. We are investigating the issue.
- monitoring Apr 23, 2026, 11:22 PM UTC
The issue with call recordings has been resolved and new recordings are functioning correctly. We will continue to monitor this.
- resolved Apr 24, 2026, 07:07 PM UTC
The incident has been resolved