Skyvera incident

CloudVoice portal is down

Critical Resolved View vendor source →

Skyvera experienced a critical incident on October 12, 2026 affecting End User Portal NA, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 08:45 PM UTC
Resolved
Oct 14, 2026, 03:38 AM UTC
Duration
1d 6h
Detected by Pingoru
Oct 12, 2026, 08:45 PM UTC

Affected components

End User Portal NA

Update timeline

  1. investigating Oct 12, 2026, 08:45 PM UTC

    We are currently investigating an issue with the Cloudvoice portal (https://cloudvoice.kandy.io/), does not load. Users see "Kong Error".

  2. monitoring Oct 13, 2026, 08:55 AM UTC

    The issue has been identified and fixed and we are currently monitoring

  3. resolved Oct 14, 2026, 03:38 AM UTC

    This incident has been confirmed resolved, the Cloudvoice portal is now loading as expected.