Skyvera incident

Expired certificate causing degraded performance for EU domain services

Major Resolved View vendor source →

Skyvera experienced a major incident on August 5, 2025 affecting Catalog & Pricing Service and CloudSense Sandbox Environment and 1 more component, lasting 11h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 03:32 PM UTC
Resolved
Aug 06, 2025, 03:14 AM UTC
Duration
11h 41m
Detected by Pingoru
Aug 05, 2025, 03:32 PM UTC

Affected components

Catalog & Pricing ServiceCloudSense Sandbox EnvironmentPPR Module

Update timeline

  1. investigating Aug 05, 2025, 03:32 PM UTC

    We are investigating an issue with an expired certificate affecting PPR and other services for EU customers.

  2. identified Aug 05, 2025, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2025, 04:36 PM UTC

    A fix was implemented and we are monitoring the details

  4. resolved Aug 06, 2025, 03:14 AM UTC

    This incident has been resolved