Skyvera incident

Orders are not getting generated,

Resolved after 1 hour 48 minutes, affecting CloudSense Sandbox Environment, on September 8, 2025.

resolved Sep 08, 2025, 12:12 PM UTC

Our infrastructure team has fixed the issue, if you encounter any further issues, please reach out to the support team

Started
Sep 08, 2025, 10:23 AM UTC
Resolved
Sep 08, 2025, 12:12 PM UTC
Duration
1h 48m
Detected by Pingoru
Sep 08, 2025, 10:23 AM UTC

Affected components

CloudSense Sandbox Environment

Update timeline

  1. identified Sep 08, 2025, 10:23 AM UTC

    We have identified an issue that is affecting sandbox instances causing orders and baskets to not generate on Salesforce. Our teams are working on this with high priority.

  2. resolved Sep 08, 2025, 12:12 PM UTC

    Our infrastructure team has fixed the issue, if you encounter any further issues, please reach out to the support team

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