Skyvera experienced a critical incident on May 12, 2026 affecting Call Services UAE, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 09:59 PM UTC
We are aware of an issue affecting inbound calls in the UAE region for Kandy and we are currently investigating.
- monitoring May 13, 2026, 04:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 09:17 PM UTC
We continue to monitor the fix, and we are also working on a permanent fix to prevent future issues.
- monitoring May 14, 2026, 09:13 PM UTC
Calls remain stable and we continue to monitor. Please reach out via a support ticket if you observe any further issues.
- monitoring May 15, 2026, 03:37 AM UTC
No new issues reported. We are continuing to monitor.
- monitoring May 18, 2026, 04:05 AM UTC
We are continuing to monitor the service for another 24 hours. No new issues have been reported since the fix was applied.
- monitoring May 18, 2026, 10:12 AM UTC
We are continuing to monitor the service. No new issues have been reported since the fix was applied.
- monitoring May 18, 2026, 10:19 AM UTC
We are continuing to monitor the service. No new issues have been reported since the fix was applied.
- resolved May 19, 2026, 01:08 AM UTC
The incident affecting inbound calls in the UAE region for Kandy has been resolved. Services remain stable, and monitoring has been completed with no further issues reported.