Skyhigh Security incident
[SKI-321] Incident - Network latency observed
Skyhigh Security experienced a minor incident on July 21, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 210 (Frankfurt SWG PoP 210) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 08:26 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:50 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:51 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 09:09 AM UTC
"Investigating": "Systems got stabilized. PoPs are taking traffic. Situation is closely monitored."
- resolved Jul 21, 2026, 09:23 AM UTC
Incident resolved