Skyhigh Security incident

[SKI-299] Incident - Network latency observed in Bogota POPs

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on July 10, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 06:20 PM UTC
Resolved
Jul 10, 2026, 06:35 PM UTC
Duration
15m
Detected by Pingoru
Jul 10, 2026, 06:20 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Policy (Policy)266 (Bogota SWG PoP 266)

Update timeline

  1. identified Jul 10, 2026, 06:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 10, 2026, 06:22 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 10, 2026, 06:27 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 10, 2026, 06:35 PM UTC

    Incident resolved