Skyhigh Security incident

[SKI-305] Incident - Service Degradation: Skyhigh SWG in Chicago POP

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on July 13, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 259 (Chicago IL SWG PoP 259), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 04:18 PM UTC
Resolved
Jul 13, 2026, 05:00 PM UTC
Duration
41m
Detected by Pingoru
Jul 13, 2026, 04:18 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)

Update timeline

  1. identified Jul 13, 2026, 04:18 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 13, 2026, 04:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 13, 2026, 04:43 PM UTC

    Mitigation in place. Situation is closely monitored.

  4. resolved Jul 13, 2026, 05:00 PM UTC

    Incident resolved