Skyhigh Security incident

[SKI-317] Incident - Network latency observed

Skyhigh Security experienced a minor incident on July 20, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 257 (Miami FL SWG PoP 257), lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started: Jul 20, 2026, 07:16 PM UTC
Resolved: Jul 20, 2026, 10:39 PM UTC
Duration: 3h 23m
Detected by Pingoru: Jul 20, 2026, 07:16 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)257 (Miami FL SWG PoP 257)

Update timeline

identified Jul 20, 2026, 07:16 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jul 20, 2026, 07:21 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jul 20, 2026, 10:39 PM UTC

Incident resolved