Skyhigh Security incident

[SKI-309] Incident - Service Degradation

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on July 16, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Skyhigh Private Access (Skyhigh Private Access), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 06:30 AM UTC
Resolved
Jul 16, 2026, 07:11 AM UTC
Duration
40m
Detected by Pingoru
Jul 16, 2026, 06:30 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Skyhigh Private Access (Skyhigh Private Access)

Update timeline

  1. investigating Jul 16, 2026, 06:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 16, 2026, 06:31 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 16, 2026, 06:39 AM UTC

    Issue got identified, mitigation steps are initiated. Service got restored in most locations already.

  4. resolved Jul 16, 2026, 07:11 AM UTC

    Incident resolved