Skyhigh Security incident

[SKI-307] Incident - Network latency observed in Chicago POP

Skyhigh Security experienced a minor incident on July 15, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 259 (Chicago IL SWG PoP 259), lasting 7m. The incident has been resolved; the full update timeline is below.

Started: Jul 15, 2026, 08:12 PM UTC
Resolved: Jul 15, 2026, 08:19 PM UTC
Duration: 7m
Detected by Pingoru: Jul 15, 2026, 08:12 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)

Update timeline

identified Jul 15, 2026, 08:12 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
identified Jul 15, 2026, 08:14 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jul 15, 2026, 08:17 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jul 15, 2026, 08:19 PM UTC

Incident resolved