Shopify Outage History

Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

We are investigating this issue and will keep you updated.

Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

We can confirm that merchants with Stripe Payment Gateway enabled may experienc one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

Storefronts and admins may be showing elevated, intermittent errors currently. We are investigating and working to resolve these issues.

Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

We have identified the issue affecting admin, checkout, storefront, and POS.

Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.

Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States and Great Britain until the issue is resolved.

We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts.

We are investigating and will keep you updated.

Shopfiy Flow may not be triggering properly for some stores.

We are investigating and will keep you updated.

Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

We are investigating and will keep you updated.

We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

We are still investigating and will continue to keep you updated.

We are working to resolve the issue, and will continue to keep you updated.

We are still working to resolve the issue.

We are seeing improvements in delay times, and are continuing to monitor that.

We are still working on improvements in delay time and to resolve the issue.

Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and other Apps that show fulfilled items. Please note, the underlying fulfillments are unimpacted and still being fulfilled. Customers are able to make orders as normal.

Shop Pay is currently unavailable. We’re investigating and will keep you updated.

We are continuing to investigate, Shop Pay is unavailable at this time.

Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.