Shopify incident
Analytics and reports may not show updated information.
Shopify experienced a minor incident on April 24, 2026 affecting Reports and Dashboards, lasting 9h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 02:01 PM UTC
Today's Order Count and Sales Analytics may not be presenting information accurately for stores in the Admin. Buyers and Order processing is not impacted.
- investigating Apr 24, 2026, 02:19 PM UTC
We are continuing to investigate and will keep you updated.
- identified Apr 24, 2026, 03:42 PM UTC
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
- identified Apr 24, 2026, 04:37 PM UTC
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
- identified Apr 24, 2026, 05:47 PM UTC
We've identified the problem impacting analytics and reports. A resolution is in progress.
- identified Apr 24, 2026, 06:56 PM UTC
We've identified the problem impacting analytics and reports. A resolution is in progress.
- identified Apr 24, 2026, 08:03 PM UTC
We are still working to resolve the issue with analytics and reports. We will provide an update in 4 hours, or sooner if more information becomes available.
- monitoring Apr 24, 2026, 10:07 PM UTC
This issue has been resolved and is being monitored.
- resolved Apr 24, 2026, 11:41 PM UTC
Between 14:01 UTC - 23:39 UTC, we experienced an issue where Reports and Analytics were delayed in reporting accurate figures for some stores. A fix was implemented at 21:47 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.