Servers Australia Outage History

Technicians have identified an issue with a power supply in this rack which caused circuit breaker trip. The problem server(s) have been disconnected and power has been restored to the rack, and services in this rack should now be coming back online. We will monitor the situation and provide an update once we have confirmed everything is stable.

Network engineers are aware of a network issue affecting a single top-of-rack switch in the Equinix SY4 data centre, which is impacting some dedicated servers. We are arranging onsite hands to assist further. No restoration time is available at this stage. We will provide further updates as soon as possible.

The technician is onsite with replacement hardware. We expect an update within the next 10 minutes.

The vendor has identified a possible firmware issue. The Fortinet team is currently working with us to implement a workaround while the root cause is investigated further.

To implement the workaround on the Primary Device, we need to failover workloads to the redundant side of this Firewall Cluster. This process should not impact workloads further, but we are issuing a cautionary advisory that there may be a brief disruption when this happens. Once the workaround is put in place, the cluster will be restored to full synchronous HA configuration

Firewall switchover has occurred, and the former standby unit is now the primary. Engineers will perform some further diagnostics and then reboot the standby unit to clear the error condition. Further updates will be provided as available.

There was a brief power disruption affecting rack F13 in the SYD2 data centre. Services are currently being restored and are coming back online following the interruption. If you have any services that remain impacted or require assistance, please raise a case via the MySAU.com.au portal and our Support Team will be happy to assist.

Our network and engineering teams have identified a number of configuration inconsistencies following the firmware update performed earlier this morning. We are currently preparing to roll back the firmware update and restore the firewall configuration from backup in order to return service stability and consistency. This rollback will cause a service outage of up to 10 minutes while the configuration is reloaded. The rollback is scheduled to start between 7:30 AM and 08:00 AM Further updates will be provided as work progresses.

We are currently working with FortiGate support to reload the Firewalls in Sydney. Some customers may be experiencing intermittent connectivity loss at this time.

After advice from FortiGate, we have been able to successfully reload one side of the HA FortiGate Firewall Cluster. We are reloading the opposite side now; there will be a brief outage of all traffic while this happens. The outage is expected to be 5-7 minutes Updates to follow

The reload of the other side of the Fortigate Firewall cluster has not resulted in full connectivity for all services. Our Network and System Engineers are still reviewing this and we will update once we have further information.

Most services have now been restored following the rollback and configuration restore. VPS Connectivity has been restored One final firewall reload is required to complete the work. During this reload, customers may experience a brief service interruption. Further updates will be provided shortly.