Servers Australia experienced a major incident on July 12, 2025 affecting MySAU Customer Portal, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
MySAU Customer Portal
Update timeline
- investigating Jul 12, 2025, 12:45 AM UTC
We've identified an issue preventing the creation of new support cases. Our team are investigating the issue now and hope to have it resolved shortly.
- monitoring Jul 12, 2025, 01:50 AM UTC
We've identified the issue and implemented a fix to resolve it. Case creation is working normally again.
- resolved Jul 17, 2025, 02:17 AM UTC
The fix has allowed case creation to operate without issue for some time. This is now considered resolved.