Resolved after 3 hours 34 minutes, affecting Network and Private Cloud and 1 more, on November 4, 2025.
Our Network Engineers have reviewed and confirmed stability across our networking infrastructure. If you do encounter any issues or require any assistance, please raise a case via the MySAU portal or call us directly on 1300 788 862.
Affected components
Update timeline
- monitoring Nov 04, 2025, 11:34 PM UTC
Servers Australia's networking infrastructure experienced an intermittent connectivity issue for 7 minutes starting at 10:22 AM. Services are restored, and our Network Engineers are continuing to monitor the situation.
- monitoring Nov 04, 2025, 11:59 PM UTC
A core switch in Equinix SY1 has reloaded. Customers with HA services would have remained online. Some customers may have experienced a small outage of less than 60 seconds while routing moved to another data center. Services within SY1 have been restored, and the Network team will continue to monitor core services in SY1.
- resolved Nov 05, 2025, 03:08 AM UTC
Our Network Engineers have reviewed and confirmed stability across our networking infrastructure. If you do encounter any issues or require any assistance, please raise a case via the MySAU portal or call us directly on 1300 788 862.
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