Resolved after 1 day 2 hours, affecting Network and Brisbane and 1 more, on May 26, 2026.
After monitoring overnight, we are satisfied that the issue with this device has been resolved.
Affected components
Update timeline
- identified May 26, 2026, 02:04 AM UTC
An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.
- monitoring May 26, 2026, 02:31 AM UTC
On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal. We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.
- resolved May 27, 2026, 04:44 AM UTC
After monitoring overnight, we are satisfied that the issue with this device has been resolved.
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