Resolved after 1 day, affecting Sydney and Network and 1 more, on April 14, 2026.
The technician has successfully replaced the failed hardware, and connectivity has been restored. Please contact our support team should you still be experiencing issues with your service.
Affected components
Update timeline
- identified Apr 14, 2026, 04:50 AM UTC
Network engineers are aware of a network issue affecting a single top-of-rack switch in the Equinix SY4 data centre, which is impacting some dedicated servers. We are arranging onsite hands to assist further. No restoration time is available at this stage. We will provide further updates as soon as possible.
- identified Apr 14, 2026, 05:14 AM UTC
The technician is onsite with replacement hardware. We expect an update within the next 10 minutes.
- monitoring Apr 14, 2026, 05:25 AM UTC
The technician has successfully replaced the failed hardware, and connectivity has been restored. Please contact our support team should you still be experiencing issues with your service.
- resolved Apr 15, 2026, 05:20 AM UTC
This incident has been resolved.
Your product runs on more than Servers Australia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services