Servers Australia incident

Packet Loss Affecting Some International Connectivity

Minor Ongoing View vendor source →

Servers Australia is currently experiencing a minor incident affecting Network, which began 3h ago. The vendor's full update timeline is below.

Started
May 23, 2026, 12:31 AM UTC
Resolved
Ongoing
Duration
● 2h 32m
Detected by Pingoru
May 23, 2026, 12:31 AM UTC

Affected components

Network

Update timeline

  1. investigating May 23, 2026, 12:31 AM UTC

    Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. Further updates will be provided as soon as more information becomes available.

  2. investigating May 23, 2026, 12:55 AM UTC

    Upstream engineers have identified the issue, and are working towards a resolution. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.

  3. monitoring May 23, 2026, 02:30 AM UTC

    We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.