Servers Australia incident
Packet Loss Affecting Some International Connectivity
Resolved after 1 day 22 hours, affecting Network, on May 23, 2026.
The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable
Affected components
Update timeline
- investigating May 23, 2026, 12:31 AM UTC
Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. Further updates will be provided as soon as more information becomes available.
- investigating May 23, 2026, 12:55 AM UTC
Upstream engineers have identified the issue, and are working towards a resolution. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.
- monitoring May 23, 2026, 02:30 AM UTC
We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.
- identified May 23, 2026, 03:29 AM UTC
There appears to be some packet loss to destinations routed via Hetzner cloud in Frankfurt (this includes Hetzner US). Engineers are investigating.
- monitoring May 23, 2026, 06:20 AM UTC
The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable
- resolved May 24, 2026, 11:19 PM UTC
This incident has been resolved.
Your product runs on more than Servers Australia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services