Servers Australia incident

Reduced Redundancy - Syncom SYD2

Resolved after 11 hours 8 minutes, affecting SYD2, on May 19, 2026.

investigating May 19, 2026, 12:31 PM UTC

Network engineers have been alerted to the loss of one of our redundant paths connecting the Syncom SYD2 facility to our Sydney SY1 facility. Engineers are investigating No services are expected to be affected by this due to a redundant path in place.

Started
May 19, 2026, 12:31 PM UTC
Resolved
May 19, 2026, 11:39 PM UTC
Duration
11h 8m
Detected by Pingoru
May 19, 2026, 12:31 PM UTC

Affected components

SYD2

Update timeline

  1. investigating May 19, 2026, 12:31 PM UTC

    Network engineers have been alerted to the loss of one of our redundant paths connecting the Syncom SYD2 facility to our Sydney SY1 facility. Engineers are investigating No services are expected to be affected by this due to a redundant path in place.

  2. resolved May 19, 2026, 11:39 PM UTC

    This incident has been resolved.

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