Resolved after 2 hours 18 minutes, affecting Sydney and Cloud Servers and 1 more, on November 5, 2025.
All NetApp Services have been restored. We are currently monitoring this with the Vendor and will update the status with any further actions if needed. If you are still experiencing issues, please raise a support case in the MySAU Portal for assistance.
Affected components
Update timeline
- investigating Nov 05, 2025, 03:48 PM UTC
We are currently aware of a storage issue that is causing some cloud-based VPS platforms and other customer workloads to be offline or unavailable. The root cause has been identified, and remediation works have been put in place. Any customer with NetApp Storage workloads should restart their workloads to restore services.
- investigating Nov 05, 2025, 04:02 PM UTC
We are continuing to investigate this issue.
- identified Nov 05, 2025, 04:27 PM UTC
All VPS Services have been restoted
- monitoring Nov 05, 2025, 04:52 PM UTC
All NetApp Services have been restored. We are currently monitoring this with the Vendor and will update the status with any further actions if needed. If you are still experiencing issues, please raise a support case in the MySAU Portal for assistance.
- resolved Nov 05, 2025, 06:06 PM UTC
After working with the Vendor, this is now confirmed as resolved.
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