Servers Australia incident
Servers Australia Portal Connectivity Issues
Resolved after 57 minutes, affecting MySAU Customer Portal, on December 10, 2025.
Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal. Customers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.
Affected components
Update timeline
- investigating Dec 10, 2025, 01:47 AM UTC
Engineers are currently aware of connectivity issues affecting our MySAU / Servers Australia Customer Portal. Customers may have difficulty loading the pages and logging into their Servers Australia accounts. Further updates will be provided as soon as possible
- resolved Dec 10, 2025, 02:44 AM UTC
Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal. Customers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.
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