Servers Australia incident

Servers Australia Portal Connectivity Issues

Major Resolved View vendor source →

Servers Australia experienced a major incident on December 10, 2025 affecting MySAU Customer Portal, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 01:47 AM UTC
Resolved
Dec 10, 2025, 02:44 AM UTC
Duration
57m
Detected by Pingoru
Dec 10, 2025, 01:47 AM UTC

Affected components

MySAU Customer Portal

Update timeline

  1. investigating Dec 10, 2025, 01:47 AM UTC

    Engineers are currently aware of connectivity issues affecting our MySAU / Servers Australia Customer Portal. Customers may have difficulty loading the pages and logging into their Servers Australia accounts. Further updates will be provided as soon as possible

  2. resolved Dec 10, 2025, 02:44 AM UTC

    Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal. Customers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.