Servers Australia incident

MySAU.com.au is currently unavailable

Major Resolved View vendor source →

Servers Australia experienced a major incident on November 21, 2025 affecting MySAU Customer Portal, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 05:09 AM UTC
Resolved
Nov 21, 2025, 08:00 AM UTC
Duration
2h 50m
Detected by Pingoru
Nov 21, 2025, 05:09 AM UTC

Affected components

MySAU Customer Portal

Update timeline

  1. investigating Nov 21, 2025, 05:09 AM UTC

    We are currently aware that mysau.com.au is unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Further updates will be provided as soon as more information becomes available.

  2. monitoring Nov 21, 2025, 05:30 AM UTC

    We are aware that mysau.com.au was previously unavailable. Our engineering team has implemented a fix, and the service is now restored. We are continuing to closely monitor the platform to ensure stability. Further updates will be provided if necessary.

  3. resolved Nov 21, 2025, 08:00 AM UTC

    Our engineering team has implemented a fix, and the service has been fully restored. We have completed monitoring and can confirm the issue is now resolved. Thank you for your patience.