Resolved after 2 hours 50 minutes, affecting MySAU Customer Portal, on November 21, 2025.
Our engineering team has implemented a fix, and the service has been fully restored. We have completed monitoring and can confirm the issue is now resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 21, 2025, 05:09 AM UTC
We are currently aware that mysau.com.au is unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Further updates will be provided as soon as more information becomes available.
- monitoring Nov 21, 2025, 05:30 AM UTC
We are aware that mysau.com.au was previously unavailable. Our engineering team has implemented a fix, and the service is now restored. We are continuing to closely monitor the platform to ensure stability. Further updates will be provided if necessary.
- resolved Nov 21, 2025, 08:00 AM UTC
Our engineering team has implemented a fix, and the service has been fully restored. We have completed monitoring and can confirm the issue is now resolved. Thank you for your patience.
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