Servers Australia incident

Process Crash on Sydney Routers

Resolved after 6 hours 37 minutes, affecting Equinix SY1 and Sydney and 1 more, on December 9, 2025.

resolved Dec 09, 2025, 10:46 AM UTC

We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

Started
Dec 09, 2025, 04:09 AM UTC
Resolved
Dec 09, 2025, 10:46 AM UTC
Duration
6h 37m
Detected by Pingoru
Dec 09, 2025, 04:09 AM UTC

Affected components

Equinix SY1SydneyNetworkEquinix SY3Equinix SY4

Update timeline

  1. investigating Dec 09, 2025, 04:09 AM UTC

    Network engineers are investigating a process crash affecting BGP on our Sydney routers. We believe that services should be operational and that this was just a momentary interruption. Further updates will be provided ASAP.

  2. monitoring Dec 09, 2025, 04:39 AM UTC

    Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

  3. resolved Dec 09, 2025, 10:46 AM UTC

    We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

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