Servers Australia experienced a minor incident on December 9, 2025 affecting Equinix SY1 and Sydney and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Equinix SY1SydneyNetworkEquinix SY3Equinix SY4
Update timeline
- investigating Dec 09, 2025, 04:09 AM UTC
Network engineers are investigating a process crash affecting BGP on our Sydney routers. We believe that services should be operational and that this was just a momentary interruption. Further updates will be provided ASAP.
- monitoring Dec 09, 2025, 04:39 AM UTC
Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.
- resolved Dec 09, 2025, 10:46 AM UTC
We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.