Resolved after 33 minutes, affecting Sydney and Equinix SY4, on November 13, 2025.
Power has been restored to Equinix SY4 - Rack 0107, and servers are back online. If you are experiencing any issues with your server and it is based in Rack 010,7 please raise a support case so our team can assist.
Affected components
Update timeline
- investigating Nov 13, 2025, 02:51 AM UTC
We are aware of a connectivity issue occurring in Equinix SY4 affecting Rack 0107. Engineers are investigating the cause and will update as soon as possible
- investigating Nov 13, 2025, 02:56 AM UTC
We believe this issue relates to loss of power in the rack and have alerted the data centre provider to investigate further. We expect to have another update available in the next 15 minutes.
- identified Nov 13, 2025, 03:10 AM UTC
Equinix has identified the issue as a breaker trip. Further investigation will be performed and updates will be provided when possible.
- resolved Nov 13, 2025, 03:25 AM UTC
Power has been restored to Equinix SY4 - Rack 0107, and servers are back online. If you are experiencing any issues with your server and it is based in Rack 010,7 please raise a support case so our team can assist.
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