Is Servers Australia down?

An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.

On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal. We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.

After monitoring overnight, we are satisfied that the issue with this device has been resolved.

We are currently investigating an issue affecting our BGP sessions with one of our IP transit providers, which have temporarily dropped due to an ongoing DDoS attack. Please note that no service impact or downtime is expected. While our network automatically rerouted traffic to ensure continuous uptime, we are currently running at reduced capacity. Our engineering team is actively working to mitigate the attack and restore all sessions as quickly as possible.

All affected BGP sessions have been successfully restored, and network capacity has returned to full strength. Our team is currently monitoring the situation closely to ensure ongoing stability and performance.

This incident has been resolved.

Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. Further updates will be provided as soon as more information becomes available.

Upstream engineers have identified the issue, and are working towards a resolution. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.

We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.

There appears to be some packet loss to destinations routed via Hetzner cloud in Frankfurt (this includes Hetzner US). Engineers are investigating.

The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable

This incident has been resolved.

Network engineers have been alerted to the loss of one of our redundant paths connecting the Syncom SYD2 facility to our Sydney SY1 facility. Engineers are investigating No services are expected to be affected by this due to a redundant path in place.

This incident has been resolved.

Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. The issue is believed to be related to a known fault with one of our upstream transit providers. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers. Further updates will be provided as soon as more information becomes available.

The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.

This incident has been resolved.