Is Servers Australia down?

We are currently reinvestigating our Sydney firewall cluster after experiencing a recurrence of the configuration limitations observed yesterday. While live customer network traffic continues to flow normally, attempts to modify platform configurations may fail or time out. Engineers are working again with our vendor, and updates will be provided as soon as they become available.

Following an investigation with our vendor, we have determined that the ongoing issues are caused by two software bugs present in our current firewall firmware version. As the vendor's patch for this specific version is not expected until late next month, we have decided to upgrade the cluster to the next major firmware version as a priority. Details regarding this major upgrade window will be published ASAP. In the interim, we will be scheduling an emergency maintenance window for tomorrow morning to temporarily clear the current configuration limitations. A separate notification detailing tomorrow's exact schedule will be sent shortly. As a reminder, live customer network traffic remains fully stable and unaffected.

This incident has been resolved.

Engineers are currently investigating an issue with our Sydney FortiGate firewall cluster that has resulted in configuration changes being temporarily restricted to read-only mode. Further updates will be provided ASAP.

Engineers have engaged our vendor support for further assistance.

Engineers are continuing to collaborate with our vendor on a resolution. We expect to provide the next update shortly.

Following diagnostic review with our vendor, we will be conducting emergency maintenance to trigger a cluster failover and reboot of the primary unit. Please note that configuration changes may fail or experience intermittent errors until the reboot is completed. A dedicated status notification with scheduling details will be sent shortly.

This incident has been resolved.

Engineers are aware of another incident causing disruption to one of our fibre paths between Sydney and Brisbane. No impact is expected as a result of this incident, though it should be noted that capacity between regions will be reduced. The incident occurred at approximately 06:37:08 AEST. No ETR has been provided.

This connection was restored as of 21:51:03. We will monitor the situation until Monday morning, and provide an update once we are satisfied that the connection is stable.

This incident has been resolved.

Servers Australia are aware of a fibre transmission issue impacting one of our backhaul links between Sydney and Brisbane. The issue has been escalated to our provider who are presently investigating. The issue was observed at approximately 03:52:15 UTC and is still ongoing. No service impact is expected as there are multiple redundant paths available between regions, though it should be noted that capacity and redundancy are reduced at this time.

The fibre provider has dispatched a technician to the suspected location of the fault and will provide updates as available. The current ETA is 20:00 AEST and no ETR has been provided until the situation has been assessed.

Upstream fibre ops team on site and has identified cable damaged during civil works. Assessment of the situation is continuing and no current ETR is available. We will provide our next update by 10 AM AEST.

Upstream provider has advised that there are two breaks that need rejoining and some intermediate cable to be laid before services can be restored. The current ETR is 13:00 AEST, and we will provide updates as available.

The fibre splicing has been completed and connectivity has been restored as of 12:26:54 AEST. Engineers will monitor the status of the link for stability and errors. Once we are satisfied that this link is stable, we will mark this incident as resolved.

Engineers have monitored the status of the link overnight and are satisfied that the connection remains stable. This incident is now resolved.

An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.

On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal. We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.

After monitoring overnight, we are satisfied that the issue with this device has been resolved.