Servers Australia Outage History

Started Oct 12, 2026, 03:57 AM UTC· resolved Oct 12, 2026, 08:07 AM UTC

1. investigating Oct 12, 2026, 03:57 AM UTC

   We are currently investigating an issue affecting one of our primary DNS resolvers. Customers may experience intermittent email delivery failures, with some messages being rejected due to DNS queries returning SERVFAIL responses. Other services that rely on DNS resolution may also be affected. Affected DNS Resolver: 221.121.134.9 Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

2. monitoring Oct 12, 2026, 04:29 AM UTC

   We have identified the cause of the issue affecting our primary DNS resolvers and have implemented remediation. We are currently monitoring the resolver to confirm stability. Email delivery and other services that rely on DNS resolution should now be working as normal. We will continue to closely monitor the service for stability moving forward.

3. resolved Oct 12, 2026, 08:07 AM UTC

   Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally. Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed. We appreciate your patience and understanding while our team worked to restore normal service.

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Started Sep 28, 2026, 06:15 AM UTC· resolved Sep 28, 2026, 06:38 AM UTC

1. investigating Sep 28, 2026, 06:15 AM UTC

   We are aware of issues presently affecting access to the MySAU Portal Services and engineers are investigating the cause. Customers may experience difficulty accessing their accounts, lodging cases, viewing services and anything similar that involves this platform. Further updates will be provided when available. Anybody that needs urgent assistance can contact Support via phone on 1300 788 862

2. resolved Sep 28, 2026, 06:38 AM UTC

   Engineers have resolved the problem and the MySAU Portal & accompanying services are now back online.

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Started Sep 21, 2026, 07:05 PM UTC· resolved Sep 22, 2026, 01:40 AM UTC

1. investigating Sep 21, 2026, 07:05 PM UTC

   Servers Australia are aware of a high latency event on our Sydney-Perth intercapital backhaul, and are currently investigating.

2. monitoring Sep 21, 2026, 07:06 PM UTC

   High latency only appears to affect one intercapital path. Engineers have preferred a different path, and backhaul latency has returned to normal. Backhaul provider is being contacted to understand the cause of the issue.

3. resolved Sep 22, 2026, 01:40 AM UTC

   This incident has been resolved.

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Started Sep 16, 2026, 08:55 AM UTC· resolved Sep 16, 2026, 10:27 PM UTC

1. investigating Sep 16, 2026, 08:55 AM UTC

   Engineers are investigating a unexpected intermittent service disruption with the support case system within the MySAU portal. Further works are underway to identify the source of the disruption, and updates will be provided as soon as possible.

2. identified Sep 16, 2026, 10:34 AM UTC

   Engineers have identified a core system component experiencing increased load that has limited capacity. They are working on a fix to resolve the intermittent service disruption affecting customers access to support cases through the MySAU portal. No ETA is currently available for the implementation of the fix. If you require urgent & immediate support, please call our support team on 1300 788 862.

3. resolved Sep 16, 2026, 10:27 PM UTC

   The Support Case system is since back online and working as expected, customers who raised or replied to cases during the period of September 16th 19:00 AEST through to September 17th 06:00 AEST are advised to check that their submissions went through successfully. Any customers that are continuing to experience problems, Support is available 24/7 through 1300 788 862 Option 2.

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Started Sep 02, 2026, 03:30 PM UTC· resolved Sep 02, 2026, 07:56 PM UTC

1. investigating Sep 02, 2026, 03:30 PM UTC

   Engineers are investigating monitoring reports of several services in a rack impacted in the Equinix SY4 datacentre. Further works are underway to identify the source of the disruption and updates will be provided as soon as possible.

2. identified Sep 02, 2026, 03:36 PM UTC

   A power rail for the rack has been identified as the source of the disruption and we are now working with Equinix to get this resolved as soon as possible.

3. identified Sep 02, 2026, 04:36 PM UTC

   Equinix Facilities Engineer and Smart Hands have confirmed that the breaker for the rail is re-tripping when reset, and are now working to identify and isolate the failed unit to restore power to the rail.

4. identified Sep 02, 2026, 04:57 PM UTC

   The fault has been isolated to a single server, which was causing the rack power rail breaker to trip. That server has now been isolated and power has been successfully restored to the remainder of the rack. The affected server has not powered back up following restoration of power. An engineer is now travelling to the Equinix SY4 datacentre with replacement hardware to attend to the server and restore service. Further updates will be provided as work progresses.

5. resolved Sep 02, 2026, 07:56 PM UTC

   The failed server's PSU has been replaced, and returned to service. All affected services in Rack 0402 have been restored.

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Started Sep 02, 2026, 02:08 AM UTC· resolved Sep 03, 2026, 03:06 AM UTC

1. investigating Sep 02, 2026, 02:08 AM UTC

   We are investigating an issue affecting one of our transit interfaces in New Zealand. We have escalated the incident to our upstream provider and are currently awaiting their findings. While all services remain fully operational with no impact to end users, this Point of Presence (POP) is currently running with reduced capacity and redundancy.

2. identified Sep 02, 2026, 02:11 AM UTC

   Our upstream provider has advised that this is a known issue and are working on restoration efforts.

3. monitoring Sep 02, 2026, 03:16 AM UTC

   The upstream provider has restored the affected connection. Services continue to remain stable. We will monitor the situation and provide any updates as available.

4. resolved Sep 03, 2026, 03:06 AM UTC

   This incident has been resolved.

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Started Aug 04, 2026, 02:55 PM UTC· resolved Aug 04, 2026, 11:49 PM UTC

1. investigating Aug 04, 2026, 02:55 PM UTC

   Engineers are currently investigating a link failure between our Sydney POP and the SYD2 facility. There is no service impact at this time due to a second active link forwarding traffic. We are escalating to our vendor for further investigation.

2. identified Aug 04, 2026, 03:55 PM UTC

   Engineers have been advised that this relates to planned maintenance activity with the circuit expected to be back online within the next few hours.

3. resolved Aug 04, 2026, 11:49 PM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 02:33 AM UTC· resolved Jul 16, 2026, 04:01 PM UTC

1. investigating Jul 16, 2026, 02:33 AM UTC

   We are currently reinvestigating our Sydney firewall cluster after experiencing a recurrence of the configuration limitations observed yesterday. While live customer network traffic continues to flow normally, attempts to modify platform configurations may fail or time out. Engineers are working again with our vendor, and updates will be provided as soon as they become available.

2. identified Jul 16, 2026, 11:02 AM UTC

   Following an investigation with our vendor, we have determined that the ongoing issues are caused by two software bugs present in our current firewall firmware version. As the vendor's patch for this specific version is not expected until late next month, we have decided to upgrade the cluster to the next major firmware version as a priority. Details regarding this major upgrade window will be published ASAP. In the interim, we will be scheduling an emergency maintenance window for tomorrow morning to temporarily clear the current configuration limitations. A separate notification detailing tomorrow's exact schedule will be sent shortly. As a reminder, live customer network traffic remains fully stable and unaffected.

3. resolved Jul 16, 2026, 04:01 PM UTC

   This incident has been resolved.

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Started Jul 15, 2026, 12:15 AM UTC· resolved Jul 16, 2026, 01:25 AM UTC

1. investigating Jul 15, 2026, 12:15 AM UTC

   Engineers are currently investigating an issue with our Sydney FortiGate firewall cluster that has resulted in configuration changes being temporarily restricted to read-only mode. Further updates will be provided ASAP.

2. investigating Jul 15, 2026, 12:41 AM UTC

   Engineers have engaged our vendor support for further assistance.

3. investigating Jul 15, 2026, 01:37 AM UTC

   Engineers are continuing to collaborate with our vendor on a resolution. We expect to provide the next update shortly.

4. identified Jul 15, 2026, 03:50 AM UTC

   Following diagnostic review with our vendor, we will be conducting emergency maintenance to trigger a cluster failover and reboot of the primary unit. Please note that configuration changes may fail or experience intermittent errors until the reboot is completed. A dedicated status notification with scheduling details will be sent shortly.

5. resolved Jul 16, 2026, 01:25 AM UTC

   This incident has been resolved.

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Started Jun 20, 2026, 12:46 AM UTC· resolved Jun 22, 2026, 11:53 PM UTC

1. identified Jun 20, 2026, 12:46 AM UTC

   Engineers are aware of another incident causing disruption to one of our fibre paths between Sydney and Brisbane. No impact is expected as a result of this incident, though it should be noted that capacity between regions will be reduced. The incident occurred at approximately 06:37:08 AEST. No ETR has been provided.

2. monitoring Jun 21, 2026, 01:57 AM UTC

   This connection was restored as of 21:51:03. We will monitor the situation until Monday morning, and provide an update once we are satisfied that the connection is stable.

3. resolved Jun 22, 2026, 11:53 PM UTC

   This incident has been resolved.

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Started Jun 16, 2026, 05:12 AM UTC· resolved Jun 18, 2026, 04:58 AM UTC

1. investigating Jun 16, 2026, 05:12 AM UTC

   Servers Australia are aware of a fibre transmission issue impacting one of our backhaul links between Sydney and Brisbane. The issue has been escalated to our provider who are presently investigating. The issue was observed at approximately 03:52:15 UTC and is still ongoing. No service impact is expected as there are multiple redundant paths available between regions, though it should be noted that capacity and redundancy are reduced at this time.

2. identified Jun 16, 2026, 05:24 AM UTC

   The fibre provider has dispatched a technician to the suspected location of the fault and will provide updates as available. The current ETA is 20:00 AEST and no ETR has been provided until the situation has been assessed.

3. identified Jun 16, 2026, 02:16 PM UTC

   Upstream fibre ops team on site and has identified cable damaged during civil works. Assessment of the situation is continuing and no current ETR is available. We will provide our next update by 10 AM AEST.

4. identified Jun 16, 2026, 11:52 PM UTC

   Upstream provider has advised that there are two breaks that need rejoining and some intermediate cable to be laid before services can be restored. The current ETR is 13:00 AEST, and we will provide updates as available.

5. monitoring Jun 17, 2026, 03:44 AM UTC

   The fibre splicing has been completed and connectivity has been restored as of 12:26:54 AEST. Engineers will monitor the status of the link for stability and errors. Once we are satisfied that this link is stable, we will mark this incident as resolved.

6. resolved Jun 18, 2026, 04:58 AM UTC

   Engineers have monitored the status of the link overnight and are satisfied that the connection remains stable. This incident is now resolved.

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Started May 26, 2026, 02:04 AM UTC· resolved May 27, 2026, 04:44 AM UTC

1. identified May 26, 2026, 02:04 AM UTC

   An issue has been identified with a colocation switch in the Equinix BR1 facility, specifically rack BR1:02:040110:0511 which is affecting connectivity to services within this rack. On-site technicians are working on restoring service to this rack, and we will provide updates as available.

2. monitoring May 26, 2026, 02:31 AM UTC

   On-site technicians have replaced failed components and services should be returning to normal. If you continue to experience issues as a result of this incident, feel free to raise a case via the MySAU portal. We will monitor the situation and mark this incident as resolved once we are satisfied the issue is no longer present.

3. resolved May 27, 2026, 04:44 AM UTC

   After monitoring overnight, we are satisfied that the issue with this device has been resolved.

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Started May 23, 2026, 06:14 AM UTC· resolved May 24, 2026, 11:19 PM UTC

1. investigating May 23, 2026, 06:14 AM UTC

   We are currently investigating an issue affecting our BGP sessions with one of our IP transit providers, which have temporarily dropped due to an ongoing DDoS attack. Please note that no service impact or downtime is expected. While our network automatically rerouted traffic to ensure continuous uptime, we are currently running at reduced capacity. Our engineering team is actively working to mitigate the attack and restore all sessions as quickly as possible.

2. monitoring May 23, 2026, 06:26 AM UTC

   All affected BGP sessions have been successfully restored, and network capacity has returned to full strength. Our team is currently monitoring the situation closely to ensure ongoing stability and performance.

3. resolved May 24, 2026, 11:19 PM UTC

   This incident has been resolved.

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Started May 23, 2026, 12:31 AM UTC· resolved May 24, 2026, 11:19 PM UTC

1. investigating May 23, 2026, 12:31 AM UTC

   Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. Further updates will be provided as soon as more information becomes available.

2. investigating May 23, 2026, 12:55 AM UTC

   Upstream engineers have identified the issue, and are working towards a resolution. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers.

3. monitoring May 23, 2026, 02:30 AM UTC

   We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.

4. identified May 23, 2026, 03:29 AM UTC

   There appears to be some packet loss to destinations routed via Hetzner cloud in Frankfurt (this includes Hetzner US). Engineers are investigating.

5. monitoring May 23, 2026, 06:20 AM UTC

   The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable

6. resolved May 24, 2026, 11:19 PM UTC

   This incident has been resolved.

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Started May 19, 2026, 12:31 PM UTC· resolved May 19, 2026, 11:39 PM UTC

1. investigating May 19, 2026, 12:31 PM UTC

   Network engineers have been alerted to the loss of one of our redundant paths connecting the Syncom SYD2 facility to our Sydney SY1 facility. Engineers are investigating No services are expected to be affected by this due to a redundant path in place.

2. resolved May 19, 2026, 11:39 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 02:30 PM UTC· resolved Apr 17, 2026, 01:59 AM UTC

1. investigating Apr 16, 2026, 02:30 PM UTC

   Engineers have identified a power issue affecting a single rack in the Syncom SYD2 facility. A technician has been dispatched to the site and will provide an update once the problem has been assessed. If you have any questions or are experiencing any interruption to services and would like to enquire further, please raise a case via the MySAU portal.

2. identified Apr 16, 2026, 02:54 PM UTC

   Technicians have identified an issue with a power supply in this rack which caused circuit breaker trip. The problem server(s) have been disconnected and power has been restored to the rack, and services in this rack should now be coming back online. We will monitor the situation and provide an update once we have confirmed everything is stable.

3. monitoring Apr 16, 2026, 03:21 PM UTC

   Technicians have replaced any failed power supplies and have confirmed the rack remains stable. The situation will be monitored for any changes.

4. resolved Apr 17, 2026, 01:59 AM UTC

   This incident has been resolved.

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Started Apr 14, 2026, 04:50 AM UTC· resolved Apr 15, 2026, 05:20 AM UTC

1. identified Apr 14, 2026, 04:50 AM UTC

   Network engineers are aware of a network issue affecting a single top-of-rack switch in the Equinix SY4 data centre, which is impacting some dedicated servers. We are arranging onsite hands to assist further. No restoration time is available at this stage. We will provide further updates as soon as possible.

2. identified Apr 14, 2026, 05:14 AM UTC

   The technician is onsite with replacement hardware. We expect an update within the next 10 minutes.

3. monitoring Apr 14, 2026, 05:25 AM UTC

   The technician has successfully replaced the failed hardware, and connectivity has been restored. Please contact our support team should you still be experiencing issues with your service.

4. resolved Apr 15, 2026, 05:20 AM UTC

   This incident has been resolved.

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Started Mar 12, 2026, 09:15 PM UTC· resolved Mar 14, 2026, 01:36 AM UTC

1. investigating Mar 12, 2026, 09:15 PM UTC

   We have had a number of customers advise that they are experiencing network capacity constraints when routing through our Sydney FortiGate Firewall Cluster. We have identified that there is an issue with the device memory and that throughput is constrained. Our Network Operations team has been engaged and they are working with FortiNet support to find the root cause of the issue. Updates to Follow

2. identified Mar 12, 2026, 10:11 PM UTC

   The vendor has identified a possible firmware issue. The Fortinet team is currently working with us to implement a workaround while the root cause is investigated further.

3. identified Mar 12, 2026, 10:24 PM UTC

   To implement the workaround on the Primary Device, we need to failover workloads to the redundant side of this Firewall Cluster. This process should not impact workloads further, but we are issuing a cautionary advisory that there may be a brief disruption when this happens. Once the workaround is put in place, the cluster will be restored to full synchronous HA configuration

4. identified Mar 12, 2026, 10:42 PM UTC

   Firewall switchover has occurred, and the former standby unit is now the primary. Engineers will perform some further diagnostics and then reboot the standby unit to clear the error condition. Further updates will be provided as available.

5. monitoring Mar 12, 2026, 11:11 PM UTC

   Per recommendation from the vendor, we will leave the HA cluster un the current state and monitor the situation further. Services should be operating as normal, and no further switchovers are required. The vendor has confirmed that the issue is resolved in a firmware release that is scheduled for late April. Engineers will monitor the status of the cluster until the firmware update is available, and pre-emptively perform a switchover should the cluster approach the memory consumption threshold recommended by the vendor. If you have any questions or continue to experience issues, please raise a case via the MySAU portal.

6. monitoring Mar 13, 2026, 12:18 AM UTC

   We are currently in the process of promoting the SY3 Firewall HA member back to primary after changes made by our Network Operations Team and the vendor earlier this morning. No customer impact is expected.

7. monitoring Mar 13, 2026, 12:30 AM UTC

   This failover is now complete. Please update or raise a case in the MySAU portal if you are experiencing any further issues.

8. resolved Mar 14, 2026, 01:36 AM UTC

   This incident has been resolved.

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Started Feb 06, 2026, 02:46 AM UTC· resolved Feb 06, 2026, 03:32 AM UTC

1. identified Feb 06, 2026, 02:46 AM UTC

   There was a brief power disruption affecting rack F13 in the SYD2 data centre. Services are currently being restored and are coming back online following the interruption. If you have any services that remain impacted or require assistance, please raise a case via the MySAU.com.au portal and our Support Team will be happy to assist.

2. resolved Feb 06, 2026, 03:32 AM UTC

   This incident has been resolved.

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Started Feb 04, 2026, 07:17 PM UTC· resolved Feb 05, 2026, 11:25 PM UTC

1. investigating Feb 04, 2026, 07:17 PM UTC

   We have identified an issue affecting customers with IPsec tunnels terminating on the Sydney FortiGate Firewall cluster. Following scheduled maintenance performed earlier this morning (https://status.mysau.com.au/incidents/5zddznmjtl8h) some IPsec tunnels are currently offline and are not re-establishing as expected. Our network and engineering teams are actively investigating this issue and are working directly with Fortinet Support to restore affected services as quickly as possible. At this time, only customers with IPsec tunnels in Sydney are impacted. Other services remain operational. Further updates will be provided as more information becomes available.

2. identified Feb 04, 2026, 08:19 PM UTC

   Our network and engineering teams have identified a number of configuration inconsistencies following the firmware update performed earlier this morning. We are currently preparing to roll back the firmware update and restore the firewall configuration from backup in order to return service stability and consistency. This rollback will cause a service outage of up to 10 minutes while the configuration is reloaded. The rollback is scheduled to start between 7:30 AM and 08:00 AM Further updates will be provided as work progresses.

3. identified Feb 04, 2026, 08:56 PM UTC

   We are currently working with FortiGate support to reload the Firewalls in Sydney. Some customers may be experiencing intermittent connectivity loss at this time.

4. identified Feb 04, 2026, 09:20 PM UTC

   After advice from FortiGate, we have been able to successfully reload one side of the HA FortiGate Firewall Cluster. We are reloading the opposite side now; there will be a brief outage of all traffic while this happens. The outage is expected to be 5-7 minutes Updates to follow

5. identified Feb 04, 2026, 09:45 PM UTC

   The reload of the other side of the Fortigate Firewall cluster has not resulted in full connectivity for all services. Our Network and System Engineers are still reviewing this and we will update once we have further information.

6. identified Feb 04, 2026, 09:48 PM UTC

   Most services have now been restored following the rollback and configuration restore. VPS Connectivity has been restored One final firewall reload is required to complete the work. During this reload, customers may experience a brief service interruption. Further updates will be provided shortly.

7. monitoring Feb 04, 2026, 10:10 PM UTC

   All services have been restored. Firewall configurations have been restored from the backup taken prior to this morning's scheduled maintenance. The firewall cluster is now in sync, and all customer workloads are back online. Both firewalls are now running the latest firmware version. No further downtime is expected.

8. resolved Feb 05, 2026, 11:25 PM UTC

   This incident has been resolved.

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Started Jan 23, 2026, 01:38 PM UTC· resolved Jan 23, 2026, 03:42 PM UTC

1. investigating Jan 23, 2026, 01:38 PM UTC

   We have observed an issue with power affecting the Equinix SY1 facility at approximately 00:15 AEDT. The current status from the facility team indicates that the site is partially running on generator. Engineers are currently investigating the impact while we await further information Further updates will be provided as available. If you have any questions please raise a case via the MySAU portal.

2. monitoring Jan 23, 2026, 03:17 PM UTC

   The the grid supplier for the site has provided an estimated time of 3:30 AEDT for restoration of the utility supply. The site team have confirmed that all loads remain fully operational on generator until the utility supply is restored. Further updates will be provided as they are made available.

3. resolved Jan 23, 2026, 03:42 PM UTC

   The Equinix SY1 site team have provided an update to confirm that the site is once again running on utility supply. All services remain operational. If you have any questions please raise a case via the MySAU portal.

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Started Jan 10, 2026, 11:46 AM UTC· resolved Jan 14, 2026, 05:45 AM UTC

1. identified Jan 10, 2026, 11:46 AM UTC

   We have been alerted to a fault affecting one of our upstream transit connections in the Equinix PE2 data centre. The issue has been escalated to the upstream provider for further investigation. No services are currently impacted, as traffic has successfully failed over to our secondary transit provider. Network redundancy is currently reduced while this issue is being investigated.

2. identified Jan 10, 2026, 11:50 AM UTC

   Our upstream provider has confirmed that this is related to an unscheduled outage on their end and are currently investigating. Further updates will be provided as we hear from them.

3. monitoring Jan 11, 2026, 12:19 AM UTC

   The upstream provider has resolved the incident. We will monitor for 24 hours before setting this incident to resolved.

4. identified Jan 11, 2026, 02:15 AM UTC

   Our session with this provider is still continuing to flap. We've reached out to them again advising this and are awaiting a response.

5. identified Jan 11, 2026, 09:21 AM UTC

   Our upstream provider has advised that the root cause of the service outage has been identified and a replacement unit is being prepared to resolve the issue. They expect service restoration by 10.00 AM AEDT 12/01/2026, though this timeframe remains subject to change. We will provide further updates when possible.

6. monitoring Jan 11, 2026, 10:41 PM UTC

   Our provider has confirmed that service has been restored. As such, we've re-enabled our sessions, and they have established again. We will continue to monitor this for 24 hours before marking this incident as resolved.

7. resolved Jan 14, 2026, 05:45 AM UTC

   This incident has been resolved.

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Started Dec 23, 2025, 02:18 AM UTC· resolved Dec 23, 2025, 07:56 AM UTC

1. monitoring Dec 23, 2025, 02:18 AM UTC

   A customer in the shared colocation environment caused a broadcast storm due to a network loop within their equipment. This resulted in a brief network disruption affecting the shared switch for rack 0508. The affected switch port has been administratively disabled to isolate the issue. Network connectivity has now been fully restored to the edge switch in rack 0508. Our team is monitoring the environment to ensure continued stability. The customer has been advised on remediation steps to prevent recurrence.

2. resolved Dec 23, 2025, 07:56 AM UTC

   Our Network Engineers have continued to monitor the affected switch throughout the day, with no further issues reported. Network services remain stable, and the incident is confirmed as resolved.

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Started Dec 10, 2025, 01:47 AM UTC· resolved Dec 10, 2025, 02:44 AM UTC

1. investigating Dec 10, 2025, 01:47 AM UTC

   Engineers are currently aware of connectivity issues affecting our MySAU / Servers Australia Customer Portal. Customers may have difficulty loading the pages and logging into their Servers Australia accounts. Further updates will be provided as soon as possible

2. resolved Dec 10, 2025, 02:44 AM UTC

   Engineers have since resolved the issues relating to MySAU Portal connectivity, customers will be able to access their accounts and Support ticketing systems as normal. Customers who are still experiencing issues relating to this may need to clear their browser cache / use a Private Browsing session or alternative device, otherwise feel free to contact our Support team for assistance.

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Started Dec 09, 2025, 04:09 AM UTC· resolved Dec 09, 2025, 10:46 AM UTC

1. investigating Dec 09, 2025, 04:09 AM UTC

   Network engineers are investigating a process crash affecting BGP on our Sydney routers. We believe that services should be operational and that this was just a momentary interruption. Further updates will be provided ASAP.

2. monitoring Dec 09, 2025, 04:39 AM UTC

   Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

3. resolved Dec 09, 2025, 10:46 AM UTC

   We believe this to have been the result of a software bug and as such will be scheduling firmware updates in the new year post embargo for these devices.

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