Servers Australia incident
Configuration Issues with Sydney Firewall Cluster
Resolved after 1 day 1 hour, affecting Sydney and Firewall, on July 15, 2026.
Following diagnostic review with our vendor, we will be conducting emergency maintenance to trigger a cluster failover and reboot of the primary unit. Please note that configuration changes may fail or experience intermittent errors until the reboot is completed. A dedicated status notification with scheduling details will be sent shortly.
Affected components
Update timeline
- investigating Jul 15, 2026, 12:15 AM UTC
Engineers are currently investigating an issue with our Sydney FortiGate firewall cluster that has resulted in configuration changes being temporarily restricted to read-only mode. Further updates will be provided ASAP.
- investigating Jul 15, 2026, 12:41 AM UTC
Engineers have engaged our vendor support for further assistance.
- investigating Jul 15, 2026, 01:37 AM UTC
Engineers are continuing to collaborate with our vendor on a resolution. We expect to provide the next update shortly.
- identified Jul 15, 2026, 03:50 AM UTC
Following diagnostic review with our vendor, we will be conducting emergency maintenance to trigger a cluster failover and reboot of the primary unit. Please note that configuration changes may fail or experience intermittent errors until the reboot is completed. A dedicated status notification with scheduling details will be sent shortly.
- resolved Jul 16, 2026, 01:25 AM UTC
This incident has been resolved.
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