Resolved after 4 hours 10 minutes, affecting Domain Name Service (DNS), on October 12, 2026.
Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally. Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed. We appreciate your patience and understanding while our team worked to restore normal service.
Affected components
Update timeline
- investigating Oct 12, 2026, 03:57 AM UTC
We are currently investigating an issue affecting one of our primary DNS resolvers. Customers may experience intermittent email delivery failures, with some messages being rejected due to DNS queries returning SERVFAIL responses. Other services that rely on DNS resolution may also be affected. Affected DNS Resolver: 221.121.134.9 Our team is actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.
- monitoring Oct 12, 2026, 04:29 AM UTC
We have identified the cause of the issue affecting our primary DNS resolvers and have implemented remediation. We are currently monitoring the resolver to confirm stability. Email delivery and other services that rely on DNS resolution should now be working as normal. We will continue to closely monitor the service for stability moving forward.
- resolved Oct 12, 2026, 08:07 AM UTC
Following the implementation of remediation measures, we have continued monitoring the service and confirmed that DNS resolution is operating normally. Email delivery and other services that rely on DNS resolution have returned to normal operation, with no further issues observed. We appreciate your patience and understanding while our team worked to restore normal service.
Your product runs on more than Servers Australia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services