Resolved after 23 minutes, affecting MySAU Customer Portal, on September 28, 2026.
Engineers have resolved the problem and the MySAU Portal & accompanying services are now back online.
Affected components
Update timeline
- investigating Sep 28, 2026, 06:15 AM UTC
We are aware of issues presently affecting access to the MySAU Portal Services and engineers are investigating the cause. Customers may experience difficulty accessing their accounts, lodging cases, viewing services and anything similar that involves this platform. Further updates will be provided when available. Anybody that needs urgent assistance can contact Support via phone on 1300 788 862
- resolved Sep 28, 2026, 06:38 AM UTC
Engineers have resolved the problem and the MySAU Portal & accompanying services are now back online.
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