Runway incident
Issues with third party models available on Runway
Runway experienced a major incident on September 29, 2025 affecting App and Backend and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 06:23 PM UTC
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- investigating Sep 29, 2025, 06:24 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2025, 06:26 PM UTC
We are continuing to investigate this issue.
- investigating Sep 29, 2025, 06:39 PM UTC
We've identified an issue affecting third party models available on Runway. We are currently investigating the root cause and will provide an update shortly.
- investigating Sep 29, 2025, 06:47 PM UTC
We've identified that this issue affects Aleph generations as well which may be unavailable during the duration of this incident. We are investigating and will provide an update shortly.
- monitoring Sep 29, 2025, 06:56 PM UTC
We're seeing that third party models are once again generating images and videos as intended. We continue to monitor the situation.
- resolved Sep 29, 2025, 06:59 PM UTC
This incident has been resolved.