Runway experienced a critical incident on February 16, 2026 affecting App and Backend and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2026, 04:24 PM UTC
We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
- investigating Feb 16, 2026, 04:28 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- investigating Feb 16, 2026, 04:29 PM UTC
We are testing a potential fix to the issue.
- monitoring Feb 16, 2026, 04:53 PM UTC
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- monitoring Feb 16, 2026, 04:53 PM UTC
We see signals that the fix succeeded and has restored functionality to all services.
- monitoring Feb 16, 2026, 04:59 PM UTC
All systems are fully operational.
- resolved Feb 16, 2026, 05:11 PM UTC
This incident has now been resolved.