Runway Outage History

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Runway had 42 outages in the last 2 years totaling 41h 33m of downtime — averaging 1.7 incidents per month.

There were 42 Runway outages since June 17, 2025 totaling 41h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.runwayml.com

Major December 12, 2025

Issues affecting Aleph generations

Detected by Pingoru
Dec 12, 2025, 10:40 AM UTC
Resolved
Dec 12, 2025, 01:18 PM UTC
Duration
2h 38m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Dec 12, 2025, 10:40 AM UTC

    We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.

  2. identified Dec 12, 2025, 12:28 PM UTC

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  3. resolved Dec 12, 2025, 01:18 PM UTC

    This incident has now been resolved.

Read the full incident report →

Major December 5, 2025

Significant delays in asset generation

Detected by Pingoru
Dec 05, 2025, 02:35 AM UTC
Resolved
Dec 05, 2025, 03:51 AM UTC
Duration
1h 15m
Affected: AppBackendPublic API
Timeline · 6 updates
  1. investigating Dec 05, 2025, 02:35 AM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating Dec 05, 2025, 02:57 AM UTC

    We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

  3. investigating Dec 05, 2025, 03:12 AM UTC

    We're continuing to investigate the issue. A significant number of generations are currently failing to process.

  4. monitoring Dec 05, 2025, 03:27 AM UTC

    We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

  5. monitoring Dec 05, 2025, 03:45 AM UTC

    All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

  6. resolved Dec 05, 2025, 03:51 AM UTC

    The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

Read the full incident report →

Minor November 20, 2025

Intermittent issues with Veo 3.1 generations.

Detected by Pingoru
Nov 20, 2025, 11:20 AM UTC
Resolved
Nov 21, 2025, 10:25 AM UTC
Duration
23h 5m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Nov 20, 2025, 11:20 AM UTC

    We are seeing issues affecting Veo 3.1 generations where the output is sometimes fully black with no audio. We are investigating this issue and will provide an update as soon as we can.

  2. investigating Nov 21, 2025, 10:24 AM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Nov 21, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Image generation model performance is degraded

Detected by Pingoru
Nov 12, 2025, 04:20 PM UTC
Resolved
Nov 12, 2025, 07:38 PM UTC
Duration
3h 18m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Nov 12, 2025, 04:20 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Nov 12, 2025, 05:08 PM UTC

    Generations are processing normally again. We will continue to monitor the situation.

  3. resolved Nov 12, 2025, 07:38 PM UTC

    The issue has been resolved.

Read the full incident report →

Critical October 20, 2025

Runway is experiencing an outage

Detected by Pingoru
Oct 20, 2025, 07:36 AM UTC
Resolved
Oct 20, 2025, 10:17 AM UTC
Duration
2h 41m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Oct 20, 2025, 07:36 AM UTC

    Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.

  2. monitoring Oct 20, 2025, 10:12 AM UTC

    We are seeing significant signs of recovery. We continue to monitor the incident.

  3. resolved Oct 20, 2025, 10:17 AM UTC

    Runway has fully recovered, both image and video generations work properly.

Read the full incident report →

Notice October 13, 2025

Issues with Runway public API generations

Detected by Pingoru
Oct 13, 2025, 03:09 PM UTC
Resolved
Oct 13, 2025, 05:07 PM UTC
Duration
1h 58m
Affected: Public API
Timeline · 2 updates
  1. investigating Oct 13, 2025, 03:09 PM UTC

    We're seeing issues that may cause Runway API generations to fail, we're currently investigating the root cause and will provide an update shortly.

  2. resolved Oct 13, 2025, 05:07 PM UTC

    This incident is resolved now.

Read the full incident report →

Minor October 7, 2025

Issues with Runway content moderation system

Detected by Pingoru
Oct 07, 2025, 03:13 PM UTC
Resolved
Oct 07, 2025, 05:14 PM UTC
Duration
2h
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Oct 07, 2025, 03:13 PM UTC

    We've identified an issue affecting a subset of tasks which experience issues with content moderation. We are currently investigating a root cause and will provide updates as soon as we have them.

  2. identified Oct 07, 2025, 03:40 PM UTC

    We've identified the root cause of the incident affecting public API generations with `publicFigureThreshold` set to `"auto"`. Other generations are not affected.

  3. resolved Oct 07, 2025, 05:14 PM UTC

    The issue is now resolved.

Read the full incident report →

Major September 29, 2025

Issues with third party models available on Runway

Detected by Pingoru
Sep 29, 2025, 06:23 PM UTC
Resolved
Sep 29, 2025, 06:59 PM UTC
Duration
35m
Affected: AppBackendPublic API
Timeline · 7 updates
  1. investigating Sep 29, 2025, 06:23 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating Sep 29, 2025, 06:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 29, 2025, 06:26 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 29, 2025, 06:39 PM UTC

    We've identified an issue affecting third party models available on Runway. We are currently investigating the root cause and will provide an update shortly.

  5. investigating Sep 29, 2025, 06:47 PM UTC

    We've identified that this issue affects Aleph generations as well which may be unavailable during the duration of this incident. We are investigating and will provide an update shortly.

  6. monitoring Sep 29, 2025, 06:56 PM UTC

    We're seeing that third party models are once again generating images and videos as intended. We continue to monitor the situation.

  7. resolved Sep 29, 2025, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 7, 2025

Increased Act-Two queue wait times

Detected by Pingoru
Sep 07, 2025, 07:19 PM UTC
Resolved
Sep 07, 2025, 07:26 PM UTC
Duration
7m
Affected: AppBackendPublic API
Timeline · 2 updates
  1. investigating Sep 07, 2025, 07:19 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. resolved Sep 07, 2025, 07:26 PM UTC

    This incident has now been resolved.

Read the full incident report →

Major August 19, 2025

Gen-4 and Gen-4 Turbo failing

Detected by Pingoru
Aug 19, 2025, 11:08 PM UTC
Resolved
Aug 19, 2025, 11:27 PM UTC
Duration
19m
Affected: AppBackendPublic API
Timeline · 2 updates
  1. identified Aug 19, 2025, 11:08 PM UTC

    A regression has caused Gen-4 and Gen-4 Turbo to fail. We have identified the problem and are rolling out a fix.

  2. resolved Aug 19, 2025, 11:27 PM UTC

    Gen-4 and Gen-4 Turbo have fully recovered

Read the full incident report →

Major August 18, 2025

Elevated errors during generation

Detected by Pingoru
Aug 18, 2025, 11:41 AM UTC
Resolved
Aug 18, 2025, 12:19 PM UTC
Duration
38m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Aug 18, 2025, 11:41 AM UTC

    Our engineering team is investigating a problem affecting users on Act Two. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Aug 18, 2025, 12:01 PM UTC

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved Aug 18, 2025, 12:19 PM UTC

    A fix has been rolled out and the issue is resolved.

Read the full incident report →

Minor August 14, 2025

Elevated Act-Two errors

Detected by Pingoru
Aug 14, 2025, 09:09 AM UTC
Resolved
Aug 14, 2025, 09:33 AM UTC
Duration
24m
Affected: App
Timeline · 3 updates
  1. investigating Aug 14, 2025, 09:09 AM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. monitoring Aug 14, 2025, 09:21 AM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Aug 14, 2025, 09:33 AM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major August 12, 2025

Long Queue Times

Detected by Pingoru
Aug 12, 2025, 05:54 PM UTC
Resolved
Aug 12, 2025, 07:10 PM UTC
Duration
1h 15m
Affected: AppBackendPublic API
Timeline · 4 updates
  1. investigating Aug 12, 2025, 05:54 PM UTC

    Our engineering team is investigating a problem affecting long queue times for some of our models. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating Aug 12, 2025, 06:14 PM UTC

    We see that some Public API endpoints are also experiencing long wait times. We are still investigating, and will provide another update soon.

  3. monitoring Aug 12, 2025, 06:22 PM UTC

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  4. resolved Aug 12, 2025, 07:10 PM UTC

    The fix was fully rolled out and the issue has been resolved.

Read the full incident report →

Minor August 12, 2025

Degraded video generation performance

Detected by Pingoru
Aug 12, 2025, 05:54 PM UTC
Resolved
Aug 12, 2025, 05:59 PM UTC
Duration
5m
Affected: App
Timeline · 2 updates
  1. investigating Aug 12, 2025, 05:54 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. resolved Aug 12, 2025, 05:59 PM UTC

    This was related to the long queue times – video quality and performance itself was unaffected.

Read the full incident report →

Major July 3, 2025

Issues with upscaling video using Runway public API

Detected by Pingoru
Jul 03, 2025, 02:16 PM UTC
Resolved
Jul 03, 2025, 02:44 PM UTC
Duration
28m
Affected: AppBackendPublic API
Timeline · 3 updates
  1. investigating Jul 03, 2025, 02:16 PM UTC

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  2. monitoring Jul 03, 2025, 02:40 PM UTC

    We have rolled out a fix that should address the issue and we continue to monitor.

  3. resolved Jul 03, 2025, 02:44 PM UTC

    The video_upscale service is no longer experiencing issues.

Read the full incident report →

Major July 1, 2025

Some API image uploads being rejected

Detected by Pingoru
Jul 01, 2025, 03:39 PM UTC
Resolved
Jul 01, 2025, 03:58 PM UTC
Duration
19m
Affected: AppBackendPublic API
Timeline · 2 updates
  1. monitoring Jul 01, 2025, 03:39 PM UTC

    We've found an issue and released a fix, and are monitoring the rollout closely to ensure the fix fully resolves the issue for everyone.

  2. resolved Jul 01, 2025, 03:58 PM UTC

    This incident has now been resolved.

Read the full incident report →