Runway incident

We've identified a problem and are working on a fix

Minor Resolved View vendor source →

Runway experienced a minor incident on September 29, 2026 affecting App and Backend and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 07:59 PM UTC
Resolved
Sep 29, 2026, 10:20 PM UTC
Duration
2h 21m
Detected by Pingoru
Sep 29, 2026, 07:59 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Sep 29, 2026, 07:59 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating Sep 29, 2026, 08:16 PM UTC

    We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.

  3. resolved Sep 29, 2026, 10:20 PM UTC

    This incident has now been resolved.